Articles

EFFECTIVE RECRUITMENT PROCESS

Recruitment process involves steps taken to select employees to fill into openings in an organization. An effective...

‘’ Your unhappy customers are your greatest source of learning.”- Bill Gates -For continuous patronage you can’t do without...

‘’ Happy employees lead to happy customers, which lead to more profits.” -Vaughn Aust – Every business has its competitors....

The first step to growing your customer base is having a clear idea of who your potential customer’s are and where to find...

Empathy is the ability to sense other’s emotions. This skill is needed by customer service representatives. Empathy in...

A healthy daily habit is any activity or behaviour that can help one’s physical, mental or emotional well-being. Adopting...

Interpersonal skills are skills we use daily to communicate and interact with others. These skills are sometimes referred...

It is a process an individual undergoes, training, education etc. to evolve his/her occupational status. It can occur on...

Confidence means trusting in yourself, having faith in your abilities and letting go of the fear of failure. “Your success...