DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
This training will enable individuals function effectively in their roles in an organization, ensuring a healthy workforce.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
CUSTOMER RELATIONSHIP MANAGEMENT
Customer service is a term we are all familiar with. We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our training on customer relationship management will help participants understand what customer service is all about and how to make is better.
COURSE OUTLINE
- Introduction to customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
EMOTIONAL INTELLIGENCE
As social beings we make connections with others using our emotions. Emotional intelligence can affect our performance at work, physical health, relationships even our social intelligence. People get hired for their intellect but high level of emotional intelligence is needed to retain a job. Our training on emotional intelligence is designed to enlighten you on the effects of your emotions and how it can affect your daily performance.
COURSE OUTLINE
- The competencies of emotional intelligence
- Your emotions vs your productivity
- Emotional awareness in communication
- Workplace emotional health check-up.
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.