EMOTIONAL INTELLIGENCE
Those with sound emotional intelligence tend to thrive well in the workplace. For better understanding of how to manage your emotions and that of others, register for our upcoming training on EMOTIONAL INTELLIGENCE. Participants will be taught the effect of emotions on productivity and ways to manage their emotions effectively.
COURSE OUTLINE
- Your emotions vs your productivity
- Managing your own emotions to positive outcomes
- Tools to regulate your emotions
- The competencies of emotional intelligence
CUSTOMER RELATIONSHIP MANAGEMENT
Your business will never go far with poor customer service. Our training on customer relationship management is designed for organizations/individuals who desire to offer excellent customer services at all times with the sole purpose of delivering on their organizational goals.
COURSE OUTLINE
- Introduction to customer service
- Enhancing customer experience
- Identifying and addressing customer needs
- How to effectively communicate with customers and win their loyalty.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.