by Help Desk | Aug 3, 2020 | Articles
Ever wondered why some of your customers never visited your business again? The following points could help you figure out what you’ve been doing wrongly.
- CONFUSING / POOR COMMUNICATION: –Confusing communication gives out the wrong message, and can be a turn off to customers and potential customers. All communications via, email, social media, phone calls or in-person enquiries should be professional and free of ambiguity.
- IGNORING YOUR EXISTING CUSTOMERS: – People tend to overlook existing customer while trying to hook new ones. Your existing customers are also important to you. To retain their loyalty, treat them well! If you are offering incentives to new customers, please do same to your old customers.
- POOR FOLLOW-UP:- Inadequate follow-up on clients weakens your relationship with them and makes it difficult for you to keep them updated. Get you customer’s database and follow up on them from time to time.
- LACK OF EMPATHY FOR CUSTOMERS: – Research has it that 70% of customers leave a company because of poor service, which is often attributed to a customer service person not showing empathy towards their complaint.
- HIGH PRICE TAGS: – Your goal should be to provide the best value. Maintain moderate prices obtainable by your competitors and focus more on adding value to your services.
- LATE OR NONCHALANT WAY OF RESOLVING COMPLAINTS: – Making problem resolution a painful task puts off customers. If you can’t go an extra mile to resolve their issues, why should they be loyal to you?
- YOUR PRODUCTS /SERVICES DOSENT MEET THEIR EXPECTATIONS. If you offer services or products below your customers’ expectations they are likely to get disappointed thus may not visit your business again. To exceed their expectations, create and deliver services/products worth paying for.
Obviously they could be more than 7 reasons why your clients never came back, however like Henry Ford said ‘’Don’t find fault, find a remedy’’.
Do have a blessed day!
Source: Launchmindset.“5 reasons customers won’t come back.” July 8, 2017.
by Help Desk | Jul 1, 2020 | Articles
Research has it that over 50% of customers who stopped patronizing some companies did so as a result of poor services rendered by some employees from those organizations.
Offering excellent customer service is key to all businesses success. With so many competitors out there, your business has to provide exceptional customer services to stand out.
For your organization to be ahead of its competitors, build strong relationship with your clients. Make your business customer-centric. Train your staff especially front line officers on how to offer quality customer service (whether online or through direct contact). Also ensure all employees are focused on enhancing customer loyalty.
“Customer service is not just a department it’s everyone’s job.” – Anonymous –
When your organization offers excellent customer services, you earn your clients loyalty. Your customers become your ambassadors and based on existing relationship they can easily give feedbacks on how to improve on your business. Don’t forget that your Client’s feedback is needed for your business growth; it will enable you make immediate adjustments and avoid being abandoned for a competitor.
It is unarguable that a business can never exist without its customers. For your business to succeed and attain its organizational goals, you must understand that pleasing your clients is necessary for their retention. So treat them right!
Have a great day and stay safe!
Source: Adam Toporek ”Be your customers hero: Real-world tips and techniques for the service frontlines.”2015.
by Help Desk | Jun 1, 2020 | Articles
Are you one of the many office workers who have worked for years, earn a lot but can’t seem to save tangible amount of money. No doubt saving money is never easy, even for students; much more for adults with lots of responsibilities to attend to.
The major problem of saving is ones habit. Your habit and your impractical ways of living can determine how you budget and save up your money. For clues on easy ways to save money as an employee/salary earner, practise these tips below:-
- List out your main budget for the month and decide on how much will go into your savings.
- Do not buy things on impulse, ignore things you don’t need.
- List out your personal and family needs and shop wisely.
- If you don’t believe you can save up you won’t achieve your goals. Believe you can and your motivation will drive you to save up some money.
- Once you receive your salary, separate your computed savings right away. This way you will be able to check the amount you spent on expenses.
- Stay away from debt. Save up enough money before making big purchases.
- Cut down on some expenses and use the available resources e.g. if you have clothes you have not used, it will be wise to avoid buying new clothes.
- Do not make eating outside a habit. Make your meal and take to work;eating out regularly could consume a large part of your salary.
“It’s unfortunate how some people complain about being financially unstable, yet they use their last savings to acquire material things.”
– Edmond Mbiaka –
Source: Jerome Herrera “13 Tips on how to save money” November 19, 2017.
by Help Desk | Feb 29, 2020 | Articles
Succession planning is a strategic framework used to identify and develop new leaders who can replace existing executives/other key employees when they transit to another role, are fired, leave the company, retire or die.
Succession planning is vitally important for ensuring the continued success of any business. A strong succession plan is to identify and put together an agenda to train and mentor the right people that will take up leadership positions. It is important that organizations of all sizes focus on succession planning to ensure their future leaders are well sourced for and are readily available.
Whether you have a small, family owned business, or a multinational corporation, these tips listed below will help you kick start your succession plan.
- Be proactive: start planning for a successor ahead of time.
- Keep an open mind: even when you have found a successor, still look out for people with the best skills irrespective of their current positions.
- Make the vision known: share your succession plan with your managers, board of directors and human resources.
- Provide training to those with peak performance: identify and train your top performers.
- Tests run your succession plan: create an opportunity for your potential successor to step in and assume some responsibilities (e.g. during your vacation).
“The number one role of any leader is to identify and prepare their successor” – Bill Bliss. Succession planning is as critical as creating a business strategy. Your goal is to ensure that your business will continue to run successfully without you. That’s why it is important to spend time grooming your successor to be sure that he or she has thorough training and quality leadership experience.
Source: Robert Half “What is succession planning? Your steps to success.” April 18, 2018.
by Help Desk | Feb 4, 2020 | Articles
Companies in their first stage of operations are referred to as start-ups. All start-ups need a vision and mission statement for direction, they need to carry out quality research work about the business then draw out a comprehensive business plan and set up strategic plans to enable them attend their organizational goals.
To improve on your start-up business, the following tips could be helpful:-
- Focus on making your customers satisfied.
- Find an easily accessible location for your business.
- Have a user friendly website.
- Research about your competitors and find out how and what they do differently.
- If leaving your customers satisfied is your priority, always strive to find out what your customers really want.
- Surround yourself with the right people.
- Find and use effective means to promote your products/services.
- Create and invest on creating good contents.
- Have a mental picture of what your organization should be like in years to come.
- Keep learning; acquire more knowledge to improve on your business.
- Get feedbacks from your customers and make adjustments where necessary.
- Be focused and dedicated to your work
- Never give up!
Source: Rob Young“25 tips to make sure your start-up doesn’t fail.” January 19, 2018.
by Help Desk | Dec 30, 2019 | Articles
New Year resolution is a decision or promise to do something good that will improve one’s lifestyle. Now that 2020 is here, what do you intend to achieve in the New Year? It’s obvious from past experiences that we often come up with New Year resolutions but barely stick to them after few months or even weeks into the New Year. If you are concerned about how to make your New Year resolution more successful in 2020, here are some techniques to help you attain your new year set goals: –
- Plan effectively: plan on how to reach your goals weekly or monthly and evaluate your progress often.
- Be realistic: set goals that are attainable.
- Keep it simple: We often make the mistake of setting so many goals. It is best to focus on at most two important goals yearly.
- Choose your goal carefully: Decide on the goal that will have the greatest positive impact on you. E.g. dieting, learning a new skill etc.
- Keep working on your goals: When faced with setbacks, keep that inspiration alive by continuously working on your goals.
- Be in control: Remember you can do anything you set your mind to do.
- Never give up: Do not be discouraged when you find it difficult to meet up with your goals.
Remember it’s not just about setting New Year goals but setting attainable goals and focusing on reaching the set goals by the year’s end. Good luck as you get started!
Source: Jane Collingwood “10 sure ways to keep your new year’s resolution.” updated, October 8, 2018.
Ever wondered why some of your customers never visited your business again? The following points could help you figure out what you’ve been doing wrongly.
