by Help Desk | Apr 1, 2026 | Articles
PERSONAL MOBILE PHONE ETIQUETTE
Key habits on personal mobile phone involves silencing phones in quiet areas, keeping conversations private, staying off phones during conversations, and avoiding loud ringtones.
Below are some tips on how to avoid being rude or annoying while using a personal phone in public:
- Never text or chat while driving
- Turn off your mobile phone in public gatherings.i.e church, bank etc.
- Lower your voice when making calls in public to avoid disturbing others
- Do not answer calls loudly in awaiting room, rather find a private section to do so
- Meal time is never ideal for conversations! keep your phone away while dinning
- End phone conversations while paying for purchases, it is rude to be on a call while someone i.e a customer agent is helping you out with your purchase. Personal cellphone etiquette is all about respecting and minimizing disruption while conversing with your mobile phone.
Source: Felissa Benjamin Allard. “Cell phone etiquette rules you should be following.”
by Help Desk | Mar 2, 2026 | Articles
A strategic thinking entrepreneur is likely to optimise resources and ensure his business maintains a competitive advantage with competitors as against his/her counterpart who thinks shallow. Strategic thinking is a must have skill by business leaders and owners as it helps businesses anticipate challenges, identify opportunities, and make well-informed decisions that align with their long-term goals.
Strategic thinking enables entrepreneurs prioritize long-term growth for their business. It is essential for making informed decisions that drive business success.
Strategic thinking benefits:
- Improved Decision-Making
- Proactive Problem-Solving & Risk Management
- Competitive Advantage
- Alignment with Long-Term Vision
- Enhanced Organizational Agility
- Increased Efficiency and Focus
To thrive in today’s dynamic environment and achieve set goals, businesses must prioritize strategic thinking.
SOURCE: Article by Hyper Island: ’’ Strategic thinking: why it’s essential for every role.” Updated 31st October, 2025.
by Help Desk | Feb 24, 2026 | Articles
Workforce management enable organizations optimize employee productivity, manage costs, and ensure compliance. By using some software Hr personnel, team leads and managers strategically manage the workforce to meet organisational goals and improve efficiency.
An effective workforce management strategy requires continuously monitoring progress and adjusting workforce plans to meet business needs. It includes using workforce management software, assigning roles / responsibilities to capable employees, setting smart goals for team members, monitoring employee engagement, Offering flexible work arrangements and providing training and development opportunities for employees.
Some benefits of workforce management:
• Reduces errors and administrative workload.
• Minimises overstaffing and reducing labour costs.
• Reduces the risk of non-compliance penalties.
• Enhances employee satisfaction
• Improves customer satisfaction
Managing workforce these days is a bit more complex. It offers many solutions and benefits to team leads and organizations. A well-designed workforce management strategy increases employee satisfaction as well as productivity.
Source: ActivTrak: “ 7 Strategies for effective workforce management.” Updated October 7th, 2025. Published, August 6th, 2024.
by Help Desk | Jan 2, 2026 | Articles
by Help Desk | Dec 1, 2025 | Articles
The transmission of messages or signals through body language, facial expressions, gestures, eye contact, touch, and tone of voice is known as non-verbal communication. Irrespective of if you work remotely or in person, communicating effectively using verbal and non-verbal gestures is important
For those in the cooperate world, Understanding and communicating with others at the workplace could sometimes be challenging as people express their feelings using non-verbal means and its interpretation could present unique challenges.
To improve your non-verbal skills pay close attention to the person’s overall demeanor and how they react in different situations. Also, Pay close attention to what the person says and maintain comfortable eye contact.
Non-verbal communication complements verbal messages. Understanding and expressing it effectively is needful ;as it is sometimes used in situations where words are not possible or effective.
Source: Mental health first aid: “6 Ways to improve your non-verbal communication skills.” June 18, 2018.
by Help Desk | Oct 2, 2025 | Articles
As a business owner you need to strategize on how to remain relevant. Understand that you have competitors you need to outshine and to achieve this you must focus on offering unique service to earn strong brand loyalty from existing and potential clients.
You stand out from your competitors when you identify your unique selling point, boost your online presence, know your target audience, get feedbacks and improve on your goods/services and thrive to constantly exceed your customers’ expectations.
Some reasons why you need to outshine your competitors
- Increases revenue
- Enhances strong competitive advantage
- Promotes customer retention
“To be successful you must be willing to do the things today others won’t do in other to have the things tomorrow others won’t have.” – LES BROWN –
A forward thinking strategy is needed to stand out! Your brand’
S ability to outshine her competitors is crucial for your business existence; so build a strong unique brand identity that differentiates you from your competitors.
Source: Jessamy Amic “10 Ways to outshine your competitors.” 3rd September, 2020.
PERSONAL MOBILE PHONE ETIQUETTE
