by Help Desk | Apr 1, 2026 | Articles
PERSONAL MOBILE PHONE ETIQUETTE
Key habits on personal mobile phone involves silencing phones in quiet areas, keeping conversations private, staying off phones during conversations, and avoiding loud ringtones.
Below are some tips on how to avoid being rude or annoying while using a personal phone in public:
- Never text or chat while driving
- Turn off your mobile phone in public gatherings.i.e church, bank etc.
- Lower your voice when making calls in public to avoid disturbing others
- Do not answer calls loudly in awaiting room, rather find a private section to do so
- Meal time is never ideal for conversations! keep your phone away while dinning
- End phone conversations while paying for purchases, it is rude to be on a call while someone i.e a customer agent is helping you out with your purchase. Personal cellphone etiquette is all about respecting and minimizing disruption while conversing with your mobile phone.
Source: Felissa Benjamin Allard. “Cell phone etiquette rules you should be following.”
by Help Desk | Apr 1, 2026 | Events
SOCIAL MEDIA MARKETING
Your business needs targeted ads to connect more with your clients. This training will help participants develop a highly comprehensive social marketing strategy: to promote their business, by using different social media marketing platforms.
*COURSE OUTLINE*
* Social media marketing fundamentals
* Marketing your contents
*RETIREMENT PLANNING*
Our retirement planning training comes up this month. It will provide attendees with valuable insights and tools that introduces them to post retirement planning.
*COURSE OUTLINE*
* Personal income management.
* How to plan for retirement.
*CUSTOMER SERVICE*
To develop the needed skills to perform excellently as a customer service agent enrol for our upcoming training on CUSTOMER SERVICE ESSENTIALS. This two(2) days training, will help participants deliver exceptional customer service that makes them as well as their organisation(s) stand out among it’s competitors.
*COURSE OUTLINE*
* Understanding and managing the uniqueness of customers.
* Customer experience: exceeding customer’s expectations.
For enquiries call:
*08034432020 or 02012934581*
N/B. Date and account details to be sent upon confirmation of attendance
by Help Desk | Mar 2, 2026 | Articles
A strategic thinking entrepreneur is likely to optimise resources and ensure his business maintains a competitive advantage with competitors as against his/her counterpart who thinks shallow. Strategic thinking is a must have skill by business leaders and owners as it helps businesses anticipate challenges, identify opportunities, and make well-informed decisions that align with their long-term goals.
Strategic thinking enables entrepreneurs prioritize long-term growth for their business. It is essential for making informed decisions that drive business success.
Strategic thinking benefits:
- Improved Decision-Making
- Proactive Problem-Solving & Risk Management
- Competitive Advantage
- Alignment with Long-Term Vision
- Enhanced Organizational Agility
- Increased Efficiency and Focus
To thrive in today’s dynamic environment and achieve set goals, businesses must prioritize strategic thinking.
SOURCE: Article by Hyper Island: ’’ Strategic thinking: why it’s essential for every role.” Updated 31st October, 2025.
by Help Desk | Mar 2, 2026 | Events
DEVELOPING PEOPLE MANAGEMENT SKILLS
Team leads, managers, supervisors and other workplace leaders use people management to oversee workflow and boost employee performance every day. This training will enable attendees function effectively in their roles in an organization thereby optimizing workplace productivity and promoting professional growth.
COURSE OUTLINE
- Effective communication skills
- Motivation and employee engagement
- Foundations of people management
SUCCESSION PLANNING
No organization can achieve its business goals without the right set of people. This training will enable participants not only to identify skills gaps but to also prepare them to develop relevant skills and leadership traits that enhance their smooth transition into new roles in their organization.
COURSE OUTLINE
- Talent identification and assessment
- Introduction to succession planning
- Identifying critical roles.
ESSENTIALS OF TIME MANAGEMENT
Effective time management is a plus to both the employees and the organization. Effective time management reduces waste and increase productivity.
COURSE OUTLINE
- Introduction to time management
- Goal setting and procrastination
- Planning and scheduling
- Understanding time: concept and principles.
TEAM BUILDING AND COLLABORATION
This training emphasizes the benefits of teamwork, effective communication and conflict resolution, which promotes improved outcomes and job satisfaction. Participants will learn strategies to boost team building, effective communication, conflict resolution and trust between teammates.
COURSE OUTLINE
- Introduction to Teamwork and Collaboration
- Communication and Conflict Resolution
- Collaboration and Leadership
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Feb 24, 2026 | Events
EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help individuals learn ways to improve on their interpersonal and intrapersonal skills. It will also give useful insights to participants, on how to understand better the language of emotions and its effect on our daily performance.
COURSE OUTLINE
• The competencies of emotional intelligence
• Your emotions vs your productivity
• Emotional awareness in communication
HEALTH AND SAFETY MANAGEMENT
Our training on managing health and safety is designed to educate participants on how to minimize or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE
• Personal protective equipment
• Fire hazards and how to combat it
• Personal health and safety
• Workplace accidents and its economic implication
CUSTOMER SERVICE ESSENTIALS
We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our upcoming training on customer relationship management will help participants understand what customer service is all about and how to make is better. It is designed for those passionate about delivering excellent customer service.
COURSE OUTLINE
• Introduction to customer service
• Customer analysis-: Knowing your customer(KYC)
• How to exceed customer’s expectations
BUSINESS MANAGEMENT ESSENTIALS
Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme that will expose attendees to the rules of professional ethics and means of managing offices/businesses effectively to achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
• Introduction to business management
• Planning and Strategic Management
• Growth and evolution
• Management functions
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
PERSONAL MOBILE PHONE ETIQUETTE
