by Help Desk | Dec 1, 2021 | Articles
Empathy is the ability to sense other’s emotions. This skill is needed by customer service representatives. Empathy in customer service means being considerate to your customers; it is what separates good customer service from the best customer service!
“The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” – Jenny McKenzie –
For smooth business operations and other benefits, customer service agents are trained to show empathy towards their clients. When empathy is practised in business, the customer feels cared for and greatly appreciated.
Showing empathy doesn’t mean a customer service representative should always agree with all the client wants. Rather, it also means being able to say NO when necessary or take actions that a client may not like with much compassion as possible; such that it ends in a win-win situation.
How valuable is empathy in customer service?
Research has it that customers are willing to pay more for a pleasant experience. Your customers are open to numerous choices. To keep them loyal, you just have to provide them with exceptional customer services. Being empathetic towards clients is a very good business strategy that can increase revenue, prevent losses, enhance brand reputation etc.
Empathy in customer service makes good business sense. In fact, showing empathy to your customers is a competitive necessity that should be adopted by all organizations.
Have a great day. Stay safe!
Source: Peter Dorrington ”How does empathy influence customer service – what is working well.”
by Help Desk | Nov 1, 2021 | Articles
A healthy daily habit is any activity or behaviour that can help one’s physical, mental or emotional well-being. Adopting few healthy 
habits can greatly improve your overall health.
“Healthy habits are learned in the same way as unhealthy ones through practice”. – Wayne Dyer –
Here are some healthy habits to learn about eating better, exercising and having an overall healthy lifestyle.
- Engage often in physical activities: These activities benefit both the body and mind. It helps to keep our weight in control, fights chronic disease and reduces stress. Examples are; brisk walking, using the stairs instead of elevators, hiking, taking a dance break, rock climbing etc.
- Learn to forgive. Do not hold grudges against anyone.
- Eat healthy. Have a breakfast, drink plenty of water, plan your meals, eat fruits, drink healthy smoothies etc.
- Check your health status regularly. Irrespective of how you feel go for annual medical check-up, eye check-up etc.
- Observe adequate sleep.
- Take a vacation.
- Laugh more
- Live a stress free life.
- Learn to quiet your mind. Avoid worries and stay in the present.
- Be grateful. Focus on the positives in your life and ignore the negatives.
“A fit, healthy body- that is the best fashion statement.” – Jess .C. Scott –
If you stay focused on living healthy, the tips listed above can help you achieve a happier and healthier life!
Source: Melinda Ratini ” 12 Habits of Super Healthy People.” 1st October, 2020.
by Help Desk | Oct 2, 2021 | Articles
Interpersonal skills are skills we use daily to communicate and interact with others. These skills are sometimes referred to as social skills, people skills or soft skills. Interpersonal skills allow us build better and longer-lasting relationships both in the family and at work. I.e. being able to communicate effectively with your spouse and team members reduces conflict.
Types of Interpersonal Skills
- Verbal communication skills
- Non-verbal communication skills
- listening skills
- Negotiation skills
- Problem solving skills
- Decision making
- Assertiveness
Importance
- It makes one likeable
- It makes one a desirable job candidate as employees desire these skills.
- It enables one interact effectively with people.
- It is essential for networking.
“Communication, the human connection; is the key to personal and career success.” – Paul .J. Meyer –
Some of the skills listed above are natural gifts to some people. However, for those without the natural gifts to interact effectively, interpersonal skills can be learnt and improved on!
“Interpersonal skills are your window to success. The way people perceive you depends on how you communicate with them. Working on this skill is the key to changing your life.” – Rocky Saggoo –
Source: Mind Tools Source: Dr Pramila Srivastavo” Self-confidence is the key to success.”1st October, 2018
by Help Desk | Sep 1, 2021 | Articles
It is a process an individual undergoes, training, education etc. to evolve his/her occupational status. It can occur on individual basis or at corporate levels.
“The best way to predict the future is to create it.” ABRAHAM LINCOLN
Constant improvement of skills and experience should be a priority for anyone who desires career advancement.
TYPES OF CAREER DEVELOPMENT
- Organization development
- Management development
- Employee development
CAREER STAGES
Exploration: – At this stage one makes preliminary choices about a career path.
Establishment: – Here a person seeks for a job in a chosen field.
Mid service: – At this stage one seeks improvement on his/her career path.
Late Service: – A shift occurs from one role to another.
Decline: – A state of retirement
Career development helps one learn better aspects of their work and improve one’s capabilities. Employees need to broaden their short term thinking and think past their current job.
“Once you stop learning you start dying.” ALBERT EINSTEIN
Source: Susan ” 5 tips to improve your career developments.” 20th February, 2021.
by Help Desk | Aug 3, 2021 | Articles
Co
nfidence means trusting in yourself, having faith in your abilities and letting go of the fear of failure.
“Your success will be determined by your own confidence and fortitude.” – Michelle Obama –
You can’t reach the peak of your career without working on your self-confidence.
Do you know that people with confidence tend to be more successful than those with low self-confidence? Below are reasons why self-confidence can lead to a successful life
- Confidence helps one overcome the fear of trying something new.
- It makes people believe in themselves.
- It makes one easily overcome setbacks and push forward to achieve better results.
- Confident people believe in success because they believe in their ability to succeed.
- Confident people have less fear and anxiety thus can easily accept, adapt, learn and gain from any situation in life.
- The more confident you are, the more motivated you are to take action towards achieving your goals.
- Confident increases ones self-worth thereby giving one the courage to try new things.
How you feel about yourself is a key issue in achieving your goals in life.
“Believe in yourself! Have faith in your abilities! Without a humble but reasonable confidence in your powers you cannot be successful or happy.” – NORMAN VINCENT PEALE –
Building your self-confidence isn’t a day’s job, it will certainly take time! Self –confident people may not always be guaranteed success in all their endeavours, however this trait draws them closer to success because they are resilient. I.e. their self-confidence helps them develop a positive perspective to live when faced with tough situations.
“As is our confidence, so is our capacity.” – William Hazlitt
Source: Dr Pramila Srivastavo” Self-confidence is the key to success.”1st October, 2018.
by Help Desk | May 31, 2021 | Articles
Everyone’s desire is to live a meaningful and happy life. We often hear people talk about living the best life but what does it really mean to be living ones best life?
Living your best life is the best thing you can do for yourself. It is you loving who you are, where you are and who you will become. It enables you live for yourself and it begins with you working on yourself from the inside.
The basic practical steps to living your best life is being the best version of yourself; understanding you and visualizing your life at its best.
Ways to live your best life.
- Stay focused
- Exercise often
- Pay attention to your body
- Do what you enjoy doing
- Visit new places once in a while
- Get enough sleep
- Think positively
- Live in the present
- Spend time in nature
- Keep an open mind.
“The only thing that will make you happy is being happy with who you are.” – Goldie Hawn –
You were never created to live a life of misery. Living your best life makes you experience absolute joy and bliss it starts with you loving yourself and living for you!
Source: Lucy Gower “How to live your best life starting today.” January 25th, 2021.
Empathy is the ability to sense other’s emotions. This skill is needed by customer service representatives. Empathy in customer service means being considerate to your customers; it is what separates good customer service from the best customer service!
