EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help individuals learn ways to improve on their interpersonal and intrapersonal skills. It will also give useful insights to participants, on how to understand better the language of emotions and its effect on our daily performance.
COURSE OUTLINE
• The competencies of emotional intelligence
• Your emotions vs your productivity
• Emotional awareness in communication
HEALTH AND SAFETY MANAGEMENT
Our training on managing health and safety is designed to educate participants on how to minimize or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE
• Personal protective equipment
• Fire hazards and how to combat it
• Personal health and safety
• Workplace accidents and its economic implication
CUSTOMER SERVICE ESSENTIALS
We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our upcoming training on customer relationship management will help participants understand what customer service is all about and how to make is better. It is designed for those passionate about delivering excellent customer service.
COURSE OUTLINE
• Introduction to customer service
• Customer analysis-: Knowing your customer(KYC)
• How to exceed customer’s expectations
BUSINESS MANAGEMENT ESSENTIALS
Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme that will expose attendees to the rules of professional ethics and means of managing offices/businesses effectively to achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
• Introduction to business management
• Planning and Strategic Management
• Growth and evolution
• Management functions
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.