FOUNDAMENTALS OF HUMAN RESOURCES
To enhance your knowledge and skills in Human Resource Management enrol for our upcoming training on fundamentals of human resources.
COURSE OUTLINE
- Performance management and appraisals
- Training and development
- Compensation and benefits management
EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help individuals; learn ways to improve on their interpersonal and intrapersonal skills. It will also give useful insights to participants, on how to understand better the language of emotions and its effect on our daily performance.
COURSE OUTLINE
- The competencies of emotional intelligence
- Your emotions vs your productivity
- How to improve emotional intelligence in the workplace.
CUSTOMER CARE ESSENTIALS
This training will provide participants with customer service skills to deal with difficult situations while maintaining a strong focus on customer satisfaction and the customer experience.
COURSE OUTLINE
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.