by Help Desk | Feb 1, 2024 | Articles
Customer engagement is the connection between a customer and a brand. Businesses build a deep connection with their audience through engagement. Irrespective of your business size and type, knowing your customers and understanding their needs is crucial to your business success. By increasing your customer’s engagements you are strengthening the customer’s relationship with your brand.
‘’Focusing on the customer makes a company more resilient.” – JEFF BEZOS
So how do you build an effective customer engagement strategy? Some of the best ways to achieve this is as listed below.
- Reward your loyal customers
- Offer personalized service
- Strengthen your customer service team
- Implement a chatbox
- Use visual engagement tools
- Offer conversational service
- Support your team
- Seek customer feedback.
Your customers are the core of your business and should always be your top priority. The better engaged your clients are to your business, the longer you’ll be able to retain them and the more loyal they will be to you.
Source: Nikoletta Bika. Content Marketer & Writer
by Help Desk | Feb 1, 2024 | Events
RETIREMENT PLANNING
It is heart breaking when employees/workers behave in a manner that indicates they will forever be in active service and fail to plan for their retirement. This intensive training is designed to educate participants with adequate information on how to plan ahead for life after paid employment.
COURSE OUTLINE:
- Perspective to retirement
- Concept of life after paid employment
- Pension fund management.
- Personal financial planning.
- Manageable small scale businesses for retirees
EFFECTIVE COMMUNICATION IN THE WORKPLACE
Communication is central to human existence. A good chunk of conflicts emanating in organizations are a result of failure in communication and mode of communication. This programme is designed to promote effective communication in the workplace, resolve communication problems in the workplace, unite workers and increase employee loyalty.
COURSE OUTLINE:
- Giving Constructive Feedback
- The communication Process
- Strategic problem-solving skills
- Impact of communication on organisations’ productivity.
MANAGING HEALTH AND SAFETY IN THE WORKPLACE
Our one-day (1) managing health and safety programme is aimed at educating participants on how to minimise or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE:
- Health and Safety insurance policy
- Preparing for emergency in the workplace
- Fire hazard and how to combat it
- Workplace accidents and its economic implication.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 2, 2024 | Events
FUNDAMENTALS OF HUMAN RESOURCES
Our two (2) days training on fundamentals of human resources is for HR professionals, managers and for anyone holding leadership position. Participants will become familiar with the processes of recruitment and selection, compensation and benefits, training; and will expand their knowledge of Manpower Planning, job Analysis etc.
COURSE OUTLINE:
- Recruitment and selection processes
- Performance management and appraisals
- Training and development
- Job analysis
- Rewarding Performance
CONFLICT RESOLUTION AND MANAGEMENT
Conflict affects individuals, families and organizations; it is an inevitable part of human existence. This training is designed for employees, employers and entrepreneurs. It will provide attendees with the right information and skills needed to promote peace and sustain relationships thereby promoting conflict resolution.
COURSE OUTLINE:
- Conflict resolution principles
- The effects of misunderstandings on productivity
- Strategies to resolve conflict
BUSINESS ETIQUETTE ESSENTIALS
Business etiquette is a set of rules that guide how people should behave in the workplace. Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme organised for employers and employees to equip them on professional ethics, on how to manage offices effectively and achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
- Telephone Etiquette
- Business E-mail Etiquette
- Understanding the importance of Effective Communication
- Work Ethics and Etiquette
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 2, 2024 | Articles
“Celebrate endings—for they precede new beginnings.” – Jonathan Lockwood –
Effective planning helps you achieve your goals. As a new year approaches, a lot of people wonder why and how to plan towards it. It is never a bad idea to have a plan on what to do and achieve in the coming year as it allow you to reflect and refocus.
Tips on how to create a successful New Year plan
· Set realistic goals
· Define your priorities
· List your projects for the year
- Learn from past failures and avoid repeating them.
- Review your goals once a week to see your progress.
- Keep advancing toward your goals even if you face setbacks.
Having a New Year plan helps you reach your goals by focusing on your priorities. Get a plan for the New Year and follow through to get organised in year, 2024.
Source: Laura Shaw. How to create a successful New Year plan.
Customer engagement is the connection between a customer and a brand. Businesses build a deep connection with their audience through engagement. Irrespective of your business size and type, knowing your customers and understanding their needs is crucial to your business success. By increasing your customer’s engagements you are strengthening the customer’s relationship with your brand.
