by Help Desk | Jul 8, 2024 | Events
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
Every one brings unique traits to a team. Workplace leaders such as team leads, managers and supervisors use people management to oversee workflow and boost employee performance every day. This training will enable attendees function effectively in their roles in an organization thereby optimizing workplace productivity and promoting professional growth.
COURSE OUTLINE
- Essentials of people management
- Behavioural understanding of an individual
- Conflict management
- Recruitment strategies
SUCCESSION PLANNING
Succession planning is a strategic framework used to identify and develop new leaders who can replace existing executives/other key employees when they transit to another role, are fired, leave the company, retire or die. This training programme will enable participants identify, assess and develop employee skills needed to meet the current and future staffing needs of an organization.
COURSE OUTLINE
- Basics of succession planning
- Succession planning:- tools for building lasting businesses
- Managing succession in the workplace
- Obstacles to effective succession planning
EXCELLENT SERVICE DELIVERY
You can’t expect to maintain brand loyalty if you don’t pay attention to what your customers say about your products or services. For your brand to stay afloat, you must prioritise customer satisfaction and ensure your products/services present a solution to people’s issue. Are you a customer service agent, front desk officer or a client service officer, with great passion for your career? Our training on EXCELLENT SERVICE DELIVERY will be of great benefit to you.
COURSE OUTLINE
- Introduction to customer service
- Understanding and managing the uniqueness of customers.
- Customer retention strategies
- Effects of poor customer service on a business.
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attend
by Help Desk | Jun 1, 2024 | Events
PROMOTING LEARNING CULTURE
Why create a high-impact learning culture? Embracing a culture of learning in your organization can lead to higher productivity, better engagement and increased happiness across the workforce. Employees with current knowledge and skills have a direct impact on their company’s performance and ability to adapt in the competitive market. This one (1) day training is recommended for anyone who desires self-development and personal growth.
COURSE OUTLINE
- Strategies for Building a Learning Organization
- Learning for Growth: Benefits of a Learning Organization
SOCIAL MEDIA MARKETING ESSENTIALS
What connections have your brand established with your customers through your social networks? Our training on social media marketing essentials will educate participants on ways to use their social media platforms to grow their businesses and create more awareness for their brands.
COURSE OUTLINE
- Introduction to social media marketing
- Expanding Your Digital Presence
- How to leverage the power of social media to transform your business.
MANAGING HEALTH AND SAFETY IN THE WORKPLACE
Our one-day (1) managing health and safety programme is aimed at educating participants on how to minimise or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE
- Health and Safety insurance policy
- Preparing for emergency in the workplace
- The role of health and safety personnel
- Workplace accidents and its economic implication
- For enquires call: 08034432020 / 02012934581 N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jun 1, 2024 | Articles
SELF–DISCIPLINE is the ability to make yourself do things you know you should do even when you do not want to. Self-discipline can help you achieve your long and short term goals, make you more resilient, reduces anxiety, improve learning and enhance performance. Do you have a habit of putting certain things off until the last minute? Then you need to work on your self-discipline
How to Develop Self–Discipline
· Decide what you want
· Write your goals down
· Have an action plan
· Eliminate bad habits
· Practice self-control
‘’ Self-discipline is when your conscience tells you to do something and you don’t talk back.” – W.K. Hope –
Self-discipline can help one stay focused, make informed decisions and build the habits necessary for long-term achievement.
Source: The mind tools content team. Blog: ’Self-Discipline.”
by Help Desk | May 2, 2024 | Events
SUCCESSION PLANNING
It is well known that an organization can never achieve its strategic business goals without the needed human capacity and skills. Our two(2) days training on succession planning will enable participants identify and strategically select qualified candidates to occupy key positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Developing and nurturing new and existing talent
- Succession planning: tools for building lasting businesses
STRATEGIES FOR EFFECTIVE TIME MANAGEMENT
Employees with well managed working hours tend to be happier and more productive resulting into high turnover for an organization.
Attend our training on strategies for effective management and learn insights on ways to manage your time more effectively.
COURSE OUTLINE
- Foundational Principles of Time Management.
- Stumbling blocks to time-management.
- Prioritising work goals
- Overcoming procrastination
OFFICE MANAGEMENT AND ADMINISTRATION
Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme organised for employers and employees to equip them on professional ethics, on how to manage offices effectively and achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
- Developing an Effective Office Management System
- Event and Travel Management
- Telephone Etiquette
- Office Technology: Information and Data Management
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | May 2, 2024 | Articles
People management is a subset of human resource management. It involves recruiting, training, engaging and retaining people to optimize their talent and maximize their productivity. Workplace leaders such as team leads, managers and department heads use people management to oversee workflow and boost employee performance every day.
“Leaders must be close enough to relate to others, but far enough ahead to motivate them.” – John Maxwell –
8 ESSENTIAL PEOPLE MANAGEMENT SKILLS
- Empowering employees
- Active listening
- Conflict-resolution
- Flexibility
- Patience
- Clear communication
- Trust
- Organization
SOME EFFECTIVE TIPS ON PEOPLE MANAGEMENT
· Deliver criticism with care and empathy.
- Prioritize respect and empathy.
· Be transparent about goal-setting.
· Be open to learning from others.
Every one brings unique traits to a team. Take out time to study your team members individually; it can help you understand them better. Effective people management skills optimize workplace productivity and promote professional growth.
Source: Jennifer Herrity ’’Guide to people management: definition, tips and 8 skills.’’ Updated March 11, 2023.
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS 
