by Help Desk | Oct 3, 2023 | Events
EMOTIONAL INTELLIGENCE
Those with sound emotional intelligence tend to thrive well in the workplace. For better understanding of how to manage your emotions and that of others, register for our upcoming training on EMOTIONAL INTELLIGENCE. Participants will be taught the effect of emotions on productivity and ways to manage their emotions effectively.
COURSE OUTLINE
- Your emotions vs your productivity
- Managing your own emotions to positive outcomes
- Tools to regulate your emotions
- The competencies of emotional intelligence
CUSTOMER RELATIONSHIP MANAGEMENT
Your business will never go far with poor customer service. Our training on customer relationship management is designed for organizations/individuals who desire to offer excellent customer services at all times with the sole purpose of delivering on their organizational goals.
COURSE OUTLINE
- Introduction to customer service
- Enhancing customer experience
- Identifying and addressing customer needs
- How to effectively communicate with customers and win their loyalty.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Aug 31, 2023 | Events
LEADERSHIP SKILLS AND CHANGE MANAGEMENT
Change management is of great importance in every business. This training will help participants develop their leadership potential and enable team leaders achieve efficiency and effectiveness in their respective roles.
COURSE OUTLINE
- Managing High Performing Teams
- Approaches to change management
- Organisational alignment through change
- Leadership culture during change management
- Developing Managerial Skills
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Aug 31, 2023 | Articles
Summer holiday is close by. Do you want to make your vacation truly awesome? Try these vacation tips to maximize the awesomeness of your holiday.
· Plan ahead
· Start budgeting early
· Do your research about your travel destination before travelling
· Consider all of your travel options
· Find the best travel deals
· Plan your activities wisely
· Use public transportation to save cost
- Shop at local markets for varieties.
· Realize that you don’t need to see everything
· Enjoy yourself and Leave Work At Home!
- Know the phone number for emergency
· If you travelled to a new place (country), learn some basic phrases in the local language
- Take along your travel essentials.
‘’ Some of your best ideas come when you are on vacation.”
– Gautam Singhania–
Source: Kyle Kroeger. “25 Must-Know Vacation Tips to Maximize Your Trip Experience.” updated June 16th, 2023.
by Help Desk | Aug 1, 2023 | Events
EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Knowing your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
People management is the task of organizing employees and teams to optimize performance. This training will promote workplace communication and teamwork. Participants will learn ways to function effectively in their various organizations, ensuring a healthy workforce and increased performance.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Aug 1, 2023 | Articles
‘’ Management is nothing more than motivating other people.”
– LEE LACOCCA–
What skills should a manager have? A manager who is successful at his/ her career needs specific set of skills. Some core competencies required for management profession are:-
- Interpersonal skills
- Listening skills
- Relationship building skills
- Good organization
- Ability to deal with changes effectively
- Good communication skills
Some ways to develop these skills
- Find a mentor
- Join an internship or volunteer
- Take online short courses
- Attend leadership classes.
These skills are essential to run an organisation and achieve the desired business goals. A good manager does more than oversee products and tasks.
Source: Jemma Smith. “7 skills for a successful management career.” November , 2022.
EMOTIONAL INTELLIGENCE
