Help Desk

AUGUST TRAININGS

by Help Desk | Aug 1, 2023 | Events

EXCELLENT SERVICE DELIVERY (Customer care centred)

Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.

COURSE OUTLINE

Customer analysis-: Knowing your customer(KYC)
Customer retention strategies
Understanding the uniqueness of customers
How to exceed customer’s expectation
Effective communication skills for customer service executives

DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS

People management is the task of organizing employees and teams to optimize performance. This training will promote workplace communication and teamwork. Participants will learn ways to function effectively in their various organizations, ensuring a healthy workforce and increased performance.

COURSE OUTLINE

Fundamentals of people management
Management styles
Team development
Performance management
Time management

For enquires call: 08034432020 / 012934581

N/B. Date and account details to be sent upon confirmation of attendance.

TOP MANAGEMENT SKILLS NEEDED BY MANAGERS

by Help Desk | Aug 1, 2023 | Articles

‘’ Management is nothing more than motivating other people.”

– LEE LACOCCA–

What skills should a manager have? A manager who is successful at his/ her career needs specific set of skills. Some core competencies required for management profession are:-

Interpersonal skills
Listening skills
Relationship building skills
Good organization
Ability to deal with changes effectively
Good communication skills

Some ways to develop these skills

Find a mentor
Join an internship or volunteer
Take online short courses
Attend leadership classes.

These skills are essential to run an organisation and achieve the desired business goals. A good manager does more than oversee products and tasks.

Source: Jemma Smith. “7 skills for a successful management career.” November , 2022.

JULY TRAINING

by Help Desk | Jul 1, 2023 | Events

EMOTIONAL INTELLIGENCE

Our training on emotional intelligence will help you build strong relationship with colleagues, friends, family members etc. This training is designed to give participants more insights on how to study, understand and control their emotions as well as that of others.

COURSE OUTLINE

Your emotions vs your productivity
Emotional awareness in communication
How to improve emotional intelligence in the workplace.
The competencies of emotional intelligence

EFFECTIVE COMMUNICATION IN THE WORKPLACE

Excellent communication skill is fundamental to any business success. To succeed in business you have to communicate effectively. This training is designed to educate participants on ways to communicate professionally in written and spoken form.

COURSE OUTLINE

The communication process
Verbal and non-verbal communication
Active listening skills
Barriers to communication
Disagreements and conflict resolution
How to effectively communicate with customers and win their loyalty.

For enquires call: 08034432020 / 012934581

N/B. Date and account details to be sent upon confirmation of attendance.

TRENDING SKILLS NEEDED IN 2023

by Help Desk | Jul 1, 2023 | Articles

As the world evolves so does technology. To remain relevant in your career there is need to continuously improve on your skills and invest in self-development. Infact those who seek job security and career advancement should consider learning more skills.