FEBRUARY TRAINING
Our February training on CUSTOMER SERVICE ESSENTIALS is designed for customer service agents, front desk officers, and client service executives. Interested persons should call 08034432020, 012934581, for registration.
EFFECTIVE TIME MANAGEMENT
Are you unable to effectively manage your time? Do you always run behind schedule? Enrol for our training on EFFECTIVE TIME MANAGEMENT. This training is designed to help participants plan and prioritise their work more effectively through effective time planning. To register please call: 08034432020 / 012934581.
EFFECTIVE TIME MANAGEMENT
Our training on EFFECTIVE TIME MANAGEMENT will hold this January. Participants will learn and incorporate time management strategies that will help them manage their time effectively, thereby increasing workplace productivity. Interested persons should call; 08034432020 / 012934581. Date and venue of training will be communicated to registered persons.
HOW TO INCREASE YOUR CUSTOMER BASE
The first step to growing your customer base is having a clear idea of who your potential customer’s are and where to find them.
Growing your customer base could be achieved by:-
- Leveraging on your existing clients for referrals.
- Improving the quality of your products and services.
- Advertising your products and services at events or functions that your ideal clients will likely attend.
- Creating awareness about your business on your social media handles.
- Adding call to actions on your marketing contents.
- Getting listed on popular local directories.
- Engaging in promos. You can also give out gifts/reward to your loyal clients once in a while.
All businesses thrive at growing their client’s base and retaining their loyal clients. The secret to growing customer base depends on your marketing skills and your networking ability.
Have a great day. Stay safe!
Source: Briana Morgaine ” 8 Ways to get more customers and grow your business.”
Influence of empathy on customer service
Empathy is the ability to sense other’s emotions. This skill is needed by customer service representatives. Empathy in customer service means being considerate to your customers; it is what separates good customer service from the best customer service!
“The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” – Jenny McKenzie –
For smooth business operations and other benefits, customer service agents are trained to show empathy towards their clients. When empathy is practised in business, the customer feels cared for and greatly appreciated.
Showing empathy doesn’t mean a customer service representative should always agree with all the client wants. Rather, it also means being able to say NO when necessary or take actions that a client may not like with much compassion as possible; such that it ends in a win-win situation.
How valuable is empathy in customer service?
Research has it that customers are willing to pay more for a pleasant experience. Your customers are open to numerous choices. To keep them loyal, you just have to provide them with exceptional customer services. Being empathetic towards clients is a very good business strategy that can increase revenue, prevent losses, enhance brand reputation etc.
Empathy in customer service makes good business sense. In fact, showing empathy to your customers is a competitive necessity that should be adopted by all organizations.
Have a great day. Stay safe!
Source: Peter Dorrington ”How does empathy influence customer service – what is working well.”