by Help Desk | Sep 2, 2020 | Articles
Office etiquette is the acceptable norms on how to behave within the workplace. It helps to reduce conflicts within co-workers, fosters respect among colleagues, improve professional skills as well as internal and external customer relations and much more.
No doubt most staff have private offices but the cost of providing each staff with a private office could be extremely expensive, so to save cost, most organizations provide an open office where multiple staff can work from. Working together in an open office could sometimes be unpleasant thus requires understanding and self-discipline.
Below are some office etiquette tips that promote peace and harmony among colleagues.
- Be friendly and respectful to everyone.
- Beware of smell. Eat in the kitchen, wear mild cologne and practice good personal hygiene.
- Keep noise and distraction to a minimal.
- Keep your workspace tidy and neat.
- Work with others as a team.
- Learn to be tolerant
- Dress professionally. Do not wear revealing clothes to work.
- Give your co-workers their privacy. Don’t invade into their space without their permission.
Office etiquette promotes orderliness, teamwork and collaboration. Guess what the result will be? High turnover for an organization of course!
Have a great day. Stay safe!
Source: Jacqueline Whitmore (Author Business Etiquette Expert and Founder of Protocol School of Palm Beach.)
by Help Desk | Aug 3, 2020 | Articles
Ever wondered why some of your customers never visited your business again? The following points could help you figure out what you’ve been doing wrongly.
- CONFUSING / POOR COMMUNICATION: –Confusing communication gives out the wrong message, and can be a turn off to customers and potential customers. All communications via, email, social media, phone calls or in-person enquiries should be professional and free of ambiguity.
- IGNORING YOUR EXISTING CUSTOMERS: – People tend to overlook existing customer while trying to hook new ones. Your existing customers are also important to you. To retain their loyalty, treat them well! If you are offering incentives to new customers, please do same to your old customers.
- POOR FOLLOW-UP:- Inadequate follow-up on clients weakens your relationship with them and makes it difficult for you to keep them updated. Get you customer’s database and follow up on them from time to time.
- LACK OF EMPATHY FOR CUSTOMERS: – Research has it that 70% of customers leave a company because of poor service, which is often attributed to a customer service person not showing empathy towards their complaint.
- HIGH PRICE TAGS: – Your goal should be to provide the best value. Maintain moderate prices obtainable by your competitors and focus more on adding value to your services.
- LATE OR NONCHALANT WAY OF RESOLVING COMPLAINTS: – Making problem resolution a painful task puts off customers. If you can’t go an extra mile to resolve their issues, why should they be loyal to you?
- YOUR PRODUCTS /SERVICES DOSENT MEET THEIR EXPECTATIONS. If you offer services or products below your customers’ expectations they are likely to get disappointed thus may not visit your business again. To exceed their expectations, create and deliver services/products worth paying for.
Obviously they could be more than 7 reasons why your clients never came back, however like Henry Ford said ‘’Don’t find fault, find a remedy’’.
Do have a blessed day!
Source: Launchmindset.“5 reasons customers won’t come back.” July 8, 2017.
by Help Desk | Jul 1, 2020 | Events
Our July training is on CUSTOMER SERVICE. Offering excellent customer service is key to your business success. With so many competitors out there, your business has to provide exceptional customer services to stand out.
Join our online training on the THE IMPACT OF EXCELLENT CUSTOMER SERVICE ON YOUR BUSINESS. For details on how to register , please call: 08034432020, 012934581 or send a mail to contact@peoplesfirstconsult.com.
STAY SAFE!
by Help Desk | Jul 1, 2020 | Articles
Research has it that over 50% of customers who stopped patronizing some companies did so as a result of poor services rendered by some employees from those organizations.
Offering excellent customer service is key to all businesses success. With so many competitors out there, your business has to provide exceptional customer services to stand out.
For your organization to be ahead of its competitors, build strong relationship with your clients. Make your business customer-centric. Train your staff especially front line officers on how to offer quality customer service (whether online or through direct contact). Also ensure all employees are focused on enhancing customer loyalty.
“Customer service is not just a department it’s everyone’s job.” – Anonymous –
When your organization offers excellent customer services, you earn your clients loyalty. Your customers become your ambassadors and based on existing relationship they can easily give feedbacks on how to improve on your business. Don’t forget that your Client’s feedback is needed for your business growth; it will enable you make immediate adjustments and avoid being abandoned for a competitor.
It is unarguable that a business can never exist without its customers. For your business to succeed and attain its organizational goals, you must understand that pleasing your clients is necessary for their retention. So treat them right!
Have a great day and stay safe!
Source: Adam Toporek ”Be your customers hero: Real-world tips and techniques for the service frontlines.”2015.
by Help Desk | Jun 1, 2020 | Articles
Are you one of the many office workers who have worked for years, earn a lot but can’t seem to save tangible amount of money. No doubt saving money is never easy, even for students; much more for adults with lots of responsibilities to attend to.
The major problem of saving is ones habit. Your habit and your impractical ways of living can determine how you budget and save up your money. For clues on easy ways to save money as an employee/salary earner, practise these tips below:-
- List out your main budget for the month and decide on how much will go into your savings.
- Do not buy things on impulse, ignore things you don’t need.
- List out your personal and family needs and shop wisely.
- If you don’t believe you can save up you won’t achieve your goals. Believe you can and your motivation will drive you to save up some money.
- Once you receive your salary, separate your computed savings right away. This way you will be able to check the amount you spent on expenses.
- Stay away from debt. Save up enough money before making big purchases.
- Cut down on some expenses and use the available resources e.g. if you have clothes you have not used, it will be wise to avoid buying new clothes.
- Do not make eating outside a habit. Make your meal and take to work;eating out regularly could consume a large part of your salary.
“It’s unfortunate how some people complain about being financially unstable, yet they use their last savings to acquire material things.”
– Edmond Mbiaka –
Source: Jerome Herrera “13 Tips on how to save money” November 19, 2017.
Office etiquette is the acceptable norms on how to behave within the workplace. It helps to reduce conflicts within co-workers, fosters respect among colleagues, improve professional skills as well as internal and external customer relations and much more.
