by Help Desk | Feb 29, 2020 | Articles
Succession planning is a strategic framework used to identify and develop new leaders who can replace existing executives/other key employees when they transit to another role, are fired, leave the company, retire or die.
Succession planning is vitally important for ensuring the continued success of any business. A strong succession plan is to identify and put together an agenda to train and mentor the right people that will take up leadership positions. It is important that organizations of all sizes focus on succession planning to ensure their future leaders are well sourced for and are readily available.
Whether you have a small, family owned business, or a multinational corporation, these tips listed below will help you kick start your succession plan.
- Be proactive: start planning for a successor ahead of time.
- Keep an open mind: even when you have found a successor, still look out for people with the best skills irrespective of their current positions.
- Make the vision known: share your succession plan with your managers, board of directors and human resources.
- Provide training to those with peak performance: identify and train your top performers.
- Tests run your succession plan: create an opportunity for your potential successor to step in and assume some responsibilities (e.g. during your vacation).
“The number one role of any leader is to identify and prepare their successor” – Bill Bliss. Succession planning is as critical as creating a business strategy. Your goal is to ensure that your business will continue to run successfully without you. That’s why it is important to spend time grooming your successor to be sure that he or she has thorough training and quality leadership experience.
Source: Robert Half “What is succession planning? Your steps to success.” April 18, 2018.
by Help Desk | Feb 4, 2020 | Articles
Companies in their first stage of operations are referred to as start-ups. All start-ups need a vision and mission statement for direction, they need to carry out quality research work about the business then draw out a comprehensive business plan and set up strategic plans to enable them attend their organizational goals.
To improve on your start-up business, the following tips could be helpful:-
- Focus on making your customers satisfied.
- Find an easily accessible location for your business.
- Have a user friendly website.
- Research about your competitors and find out how and what they do differently.
- If leaving your customers satisfied is your priority, always strive to find out what your customers really want.
- Surround yourself with the right people.
- Find and use effective means to promote your products/services.
- Create and invest on creating good contents.
- Have a mental picture of what your organization should be like in years to come.
- Keep learning; acquire more knowledge to improve on your business.
- Get feedbacks from your customers and make adjustments where necessary.
- Be focused and dedicated to your work
- Never give up!
Source: Rob Young“25 tips to make sure your start-up doesn’t fail.” January 19, 2018.
by Help Desk | Feb 3, 2020 | Events
CUSTOMER RELATIONSHIP MANAGEMENT
Your business can never go far with poor customer service. Every business no matter how small needs to offer excellent customer service, as you will always get repeated purchase and referrals through a satisfied client. To improve on your customer retention strategy and create excellent service processes to promote increased productivity; attend our upcoming training on customer relationship management.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Dec 30, 2019 | Events, Upcoming Events
RETIREMENT PLANNING
Our upcoming training is on retirement planning. A new year just started, the earlier one starts preparing towards being fulfilled in retirement, the better! This retirement planning training is designed to help participants overcome the pitfalls of retirement by adjusting to challenges experienced in retirement. To book a seat for the training, please call: 08034432020/012934581 and visit our website: www.peoplesfirstconsult.com
COURSE OUTLINE
- The “SMILE”model approach to retirement
- Personal income management
- Benefits of planning and preparing for retirement
- Perspectives on retirement
- Mental creativity
- The concept of life after paid employment
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Dec 30, 2019 | Articles
New Year resolution is a decision or promise to do something good that will improve one’s lifestyle. Now that 2020 is here, what do you intend to achieve in the New Year? It’s obvious from past experiences that we often come up with New Year resolutions but barely stick to them after few months or even weeks into the New Year. If you are concerned about how to make your New Year resolution more successful in 2020, here are some techniques to help you attain your new year set goals: –
- Plan effectively: plan on how to reach your goals weekly or monthly and evaluate your progress often.
- Be realistic: set goals that are attainable.
- Keep it simple: We often make the mistake of setting so many goals. It is best to focus on at most two important goals yearly.
- Choose your goal carefully: Decide on the goal that will have the greatest positive impact on you. E.g. dieting, learning a new skill etc.
- Keep working on your goals: When faced with setbacks, keep that inspiration alive by continuously working on your goals.
- Be in control: Remember you can do anything you set your mind to do.
- Never give up: Do not be discouraged when you find it difficult to meet up with your goals.
Remember it’s not just about setting New Year goals but setting attainable goals and focusing on reaching the set goals by the year’s end. Good luck as you get started!
Source: Jane Collingwood “10 sure ways to keep your new year’s resolution.” updated, October 8, 2018.
Succession planning is a strategic framework used to identify and develop new leaders who can replace existing executives/other key employees when they transit to another role, are fired, leave the company, retire or die.
