by Help Desk | Jun 3, 2019 | Events
SUCCESSION PLANNING
This training programme will enable participants identify, assess and develop employee skills and abilities to meet the current and future staffing needs of organizations.
COURSE OUTLINE
- Business succession planning
- Succession planning:- tools for building lasting businesses
- Managing succession in the workplace
- Change management concept In succession planning
EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help individuals; learn ways to improve on their interpersonal and intrapersonal skills. It will also give useful insights to participants, on how to understand better the language of emotions and its effect on our daily performance.
COURSE OUTLINE
- The competencies of emotional intelligence
- How emotions work
- Your emotions vs your productivity
- Emotional awareness in communication
- Workplace emotional health check-up
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Jun 1, 2019 | Articles
There is a huge difference between doing alright and being excellent at providing customer services and that difference is called exceeding customer’s expectations.
You can’t expect to maintain brand loyalty if you don’t pay attention to what your customers say about your products or services. For your brand to stay afloat, you must prioritise customer satisfaction and make sure your product presents a solution to people’s issue.
To provide good customer service you need to:-
- Know your customers
- Understand your customers’ needs
- Meet your customer’s needs.
‘’ The first steps in exceeding your customers expectation is to know those expectations”- Roy .H. Williams
TIPS ON HOW TO EXCEED CUSTOMER’S EXPECTATIONS
- Ask your customers for feedbacks
- Always follow up on your customers
- Provide world class customer services
- Learn to apologize when necessary, to your clients without hesitation
- Enrol your employees for customer service training programmes
- Build a relationship with your customers
- Surprise your customers on their special day e.g. Birthday, wedding anniversaries etc.
WHY YOU SHOULD EXCEED YOUR CUSTOMER’S EXPECTATIONS
- Exceeding customer’s expectations makes you stand- out among your competitors.
- Word of mouth is powerful; satisfied customers will talk about your service experience to friends and family.
- The end goal of exceeding your customers’ expectations is to gain as many loyal customers as possible.
Customer service is not just about what you do for your clients; it also involves how the service is carried out. To exceed your customers’ expectations you have to offer them an exceptional customer service. A satisfied customer is the best business strategy of all!
REFERENCES
- Exceeding customer’s expectations at the frontline by Nigel Shanahan, September 11, 2014.
- Customer expectations by Anastasia, December 16, 2018.
- Cloud Cherry(Steps to exceed customer’s expectations, 2018)
by Help Desk | May 30, 2019 | Events
CUSTOMER RELATIONSHIP MANAGEMENT
Our training on customer relationship management is designed to educate participants on ways to manage customer requirement and demands professionally. Customer service executives who participate, will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Telephone customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
PREPARING TO MANAGE A NEW BEGINNING
This training programme is organised to help participants learn strategies that will enable them transit through paid-employment into retirement successfully.
COURSE OUTLINE
- Pension fund management
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | May 2, 2019 | Articles
Workplace ethics is the manner in which one conducts his/herself within the workplace environment. It relates to both employers and employees. Exhibiting good workplace ethics promotes teamwork and enhances smooth daily activities within organizations.
Tips on How to Maintain Good Workplace Ethics
Let your dressing be modest at all times, provocative dressing is prohibited within workplace environments. Your appearance should always be neat and clean. Dress the way you want to be addressed in your organization.
Be friendly but don’t lay down your guards nor invade on people’s privacy. Being friendly with colleagues at the workplace creates a positive aura and encourages teamwork.
Make it a habit to smile and greet people you meet within your office space, along the stairs, elevators etc. It makes you open to meet new friends.
It is okay to confide in close friends at work but sharing too much personal information to colleagues is unprofessional. Keep your personal delicate issues to yourself!
Being punctual to work and meetings show commitment towards your job. When you have reasons not to arrive at the office early communicate it to the appropriate authority.
- Communicate Appropriately
Disagreement is bound to happen in the office but it should be done constructively. It is unethical to swear, curse or use foul languages within the environs of our workplace.
- Keep the rest room neat for the next user
After using the rest room always keep it neat and ready for the next user.
- Do not disturb others with your phone tones/conversations
If you share office space with your colleague it is advisable that you silence your phone for incoming calls and notifications. Excuse yourself to pick your calls when the need arises, try not to disturb/distract others with your phone conversations.
Your workplace is a professional environment, treat it that way! Do not say or discuss issues that could tarnish the image of your colleagues or organization. Stay away from office politics!
An office is a place to keep scent subtle. Put others in consideration when choosing cologne. Wear mild perfumes to office and save your colleagues the pains of chocking from unpleasant scents.
Do have a great week.
Source: Google.com
by Help Desk | Apr 1, 2019 | Articles
Stress is our body’s way of responding to demands/ danger. Stress isn’t always bad, but beyond a certain point, when not well managed, could cause major damage to our mood, productivity, relationships and quality of life in general.
Causes
Some causes of stress are but not limited to:-
- Unemployment
- Relationship difficulties
- Death of a loved one
- Inability to accept uncertainty
- Illness
- Financial problems …etc.
Some signs and symptoms
Sleeping difficulties, High blood pressure, Pains in the back or chest, Fainting, Sweating, Loss of libido etc.
Effects of stress on the body
- Slows down the digestive system
- Decreases body immune activity
- Could cause insomnia
- Causes breathing problems
- Leads to high blood pressure
Some ways to manage stress
These tips will help you keep your stress level under check and control:-
- Eat healthy diet
- Learn to say no to unimportant and additional requests that makes you more stressed up
- Accept happenings around you that are beyond your control to change e.g. Death of a loved one, job loss ….
- Take time off work to rest
- Always try to get enough sleep after a hectic day
- Manage your time effectively, don’t overwork yourself!
Conclusion
We all feel stressed and will always be stressed at one point in our lives but it is possible to keep that stress under control by learning how to keep problems in perspective and enjoy relaxing breaks from the daily demands of life.
Source: – google.com
