by Help Desk | Dec 2, 2019 | Events
EFFECTIVE COMMUNICATION IN THE WORKPLACE
Excellent communication skill is fundamental to any business success. Communication is not just about speaking or writing. To succeed in business you have to communicate effectively. Our training on effective communication in the workplace is designed to educate participants on ways to communicate professionally in written and spoken form.
COURSE OUTLINE
- Strategic problem-solving skills
- Verbal and non-verbal communication
- Active listening skills
- Effective communication skills
- Disagreements and conflict resolution
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
by Help Desk | Nov 1, 2019 | Events
SUCCESSION PLANNING
It is well known that an organization can never achieve its strategic business goals without the needed human capacity and skills. Our November training on succession planning will enable participants identify and strategically select qualified candidates to occupy key positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Change management concept In succession planning
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 01293458
by Help Desk | Nov 1, 2019 | Articles
“Whatever your definition of success is, you have to keep in mind that you can only be successful if you have the right attitude and way of thinking” – Jason Williams –
Attitude is a psychological state of the mind. It ultimately determines how a person behaves. Attitude and behaviour are directly related because a good attitude results in positive behaviour while bad attitude in most cases, portrays bad behaviour. Can your attitude really affect your productivity at work? Well, yes it does!
Negative attitude towards work doesn’t just put your colleagues in a bad mood; it could as well affect how an office functions for a day. Bad attitudes has been linked to poor customer service engagement, reduced quality of work, unwillingness to work as a team, nonchalant attitude towards work and having depressive feelings.
On the other hand, positivity can be contagious. When a workplace has people with positive attitudes, there is this feeling that anything can be accomplished and a host of other positive outcomes materialize such as: – increased productivity, improved customer service, willingness to share ideas and ability to collaborate and work as a team.
No doubt we all have bad and good days. However it is important we maintain positive attitudes as it could seriously affect the operations of our business/organization.
Source: Lisa McQuerrey “How do negative and positive attitudes affect the workplace?” Updated February 04, 2019.
by Help Desk | Oct 2, 2019 | Articles
Excessive cell phone use at work can interfere with productivity. We all love the convenience of a cell phone, however fixing continuously on a cell phone can distract you from doing your job and may annoy your boss/co-workers. If your organization has no rules forbidding cell phone use at work, here are some useful rules to follow:-
- Limit your use of cell phones for personal issues at work. Occasionally check your phone to ensure you don’t miss critical calls/messages.
- Should you chat with your friend or family members, please save those casual conversations for break time. Attend to only important calls/messages while at work.
- Silence your cell phone or set your phone on vibrate mode, that way your co-workers won’t be distracted by your incoming calls.
- Although making personal calls during break is fine, find a private place to do so especially if you are discussing personal issues.
- As an essential rule of cell phone etiquette, calls shouldn’t be made in the rest room. Whether at work or elsewhere, do not make calls in the restroom! it is rude to both the recipient of your call and anyone using the rest room as well.
- Don’t use your cell phone at meetings unless it is for something related to the meeting. Posting your status on social media, chatting and playing game is a clear signal to your boss that you are nonchalant towards the meeting.
- Keep your voice down while answering calls. Talking at the top of your voice can be very annoying to those around you.
Source: Dawn Rosenberg McKay ‘’Rules for using cell phones at work.”
by Help Desk | Oct 2, 2019 | Events
- MANAGING HEALTH AND SAFETY IN THE WORKPLACE
Our training on managing health and safety is designed to educate participants on how to minimize or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE
- Control of substances hazardous to health
- Personal protective equipment
- Fire hazards and how to combat it
- Personal health and safety
- Workplace accidents and its economic implication
- CUSTOMER RELATIONSHIP MANAGEMENT
Customer service is a term we are all familiar with. We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our October training on customer relationship management will help participants understand what customer service is all about and how to make is better. It is designed for those passionate about delivering excellent customer service.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Telephone customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
