by Help Desk | Apr 24, 2025 | Events
FOUNDAMENTALS OF HUMAN RESOURCES
To enhance your knowledge and skills in Human Resource Management enrol for our upcoming training on fundamentals of human resources.
COURSE OUTLINE
- Performance management and appraisals
- Training and development
- Compensation and benefits management
EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help individuals; learn ways to improve on their interpersonal and intrapersonal skills. It will also give useful insights to participants, on how to understand better the language of emotions and its effect on our daily performance.
COURSE OUTLINE
- The competencies of emotional intelligence
- Your emotions vs your productivity
- How to improve emotional intelligence in the workplace.
CUSTOMER CARE ESSENTIALS
This training will provide participants with customer service skills to deal with difficult situations while maintaining a strong focus on customer satisfaction and the customer experience.
COURSE OUTLINE
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Apr 24, 2025 | Articles
Customer feedback is vital for businesses. It is your customer’s opinions about their experience with your brand. Want to be sure that your efforts to satisfy your clients bring desired results? Find out what your clients think about your services; otherwise you may never be able to give them the best customer experience.
Your customer’s feedback is very helpful to your brand, here are some reasons why you should listen to them.
· Customer feedback helps improve products and services
· Acting on your customers feedback shows you value their opinions
· It helps you create the best customer experience
· Promotes customer retention
· It is a reliable source of information to other consumers
· Provides businesses with clients data that helps make business decisions
Listening to your client’s feedback can help you to adjust your business to fit their needs more
accurately, so never stop listening!
” If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.” – JEFF BEZOS –
Source: Article; CustomerHero. 7 Reasons why customer feedback is important to your business. December 11, 2024.
by Help Desk | Apr 2, 2025 | Events
TIME MANAGEMENT
This is the process of planning and controlling how you spend your time to achieve your goals. This training will aid participants effectively allocate time on specific activities to maximize productivity and achieve desired outcomes.
COURSE OUTLINE
- Techniques for controlling your time
- Prioritizing and scheduling
- Prioritising work goal.
PROMOTING THE LEARNING CULTURE
A learning culture helps individual, employees and companies thrive. It doesn’t only promote employees growth and satisfaction but also creates a friendly work environment suitable for business growth. Enrol for this training and discover how work satisfaction created by promoting the learning culture can enhance more creativity and higher productivity.
COURSE OUTLINE
- Strategies for Building a Learning Organization
- Learning for Growth: Benefits of a Learning Organization
DIGITAL MARKETING
Participants will learn means of using internet-based digital technologies and channels to promote their products/services and connect their brands with existing and potential customers online.
COURSE OUTLINE
- Why digital marketing?
- Social media marketing strategies
- Content Marketing
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Apr 2, 2025 | Articles
Brand standards ensure that the use of logos, colours, typography, and imagery remains the same across all touchpoints. All brands must have guidelines i.e. set of rules that define the overall look and feel of your brand.
Maintaining your brand standard involves the rules and guidelines that define how your brand is presented visually and verbally across all communication channels. How do you maintain brand standards? These tips below can help enforce a strong brand standards system.
- Define your brand identity.
- Include your brand’s logo.
- Establish your brand’s colour palette.
- Determine typography.
- Establish brand tone and voice.
- Set imagery guidelines.
- Educate stakeholders on how to maintain your brand standards:
Your brand identity is what makes it easier for customers to recognize and remember your brand. Maintaining your brand standards can improve the quality of your products /services, reduce variability in products or services, and keep the quality consistent.
Source: Maciej Woźniczko. How to Maintain Brand Consistency and Uniformity in your Products. 23rd June, 2023.
by Help Desk | Mar 5, 2025 | Events
BUSINESS ETHIC AND OFFICE MANAGEMENT
This training will aid participants to better manage an office and improve their understanding of workplace ethics. It is designed for individuals who wish to learn and apply the role of ethics in the modern business environment.
COURSE OUTLINE
- Ethical Decision-Making Tools
- Office management
- Business ethics foundation
INTRODUCTION TO BUSINESS FINANCE
Business finance involves obtaining and managing the funds a business needs to operate, grow and succeed. This training will help participants understand better the concept of business finance and its various sources.
COURSE OUTLINE
- Introduction to finance
- Financial statement analysis
CUSTOMER RETENTION STRATEGIES
Effective customer retention strategies involve using data to create more personal communications with customers and prospects. Enrol for this training and learn how to create retention strategies that drive sales and promote more loyal clients.
COURSE OUTLINE
- Benefits of Knowing Your Customers
- Retention Strategy
- Customer Retention and Loyalty
PRESENTATION SKILLS AND VERBAL COMMUNICATION
A brilliant presentation requires effective planning, outstanding content, efficient use of technology and effective communication skills. Our training on presentation skills and verbal communication will educate participants on how to use practical techniques and specific tools for effective presentation and delivery; that gets the message across to the audience with impact.
COURSE OUTLINE
- Effective communication skills
- How to deliver professional presentations
- Using visual aids to support briefings/presentations
- Preparing for a presentation
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
FOUNDAMENTALS OF HUMAN RESOURCES
