by Help Desk | Apr 2, 2024 | Articles
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
This training will enable individuals function effectively in their roles in an organization, ensuring a healthy workforce.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
CUSTOMER RELATIONSHIP MANAGEMENT
Customer service is a term we are all familiar with. We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our training on customer relationship management will help participants understand what customer service is all about and how to make is better.
COURSE OUTLINE
- Introduction to customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
EMOTIONAL INTELLIGENCE
As social beings we make connections with others using our emotions. Emotional intelligence can affect our performance at work, physical health, relationships even our social intelligence. People get hired for their intellect but high level of emotional intelligence is needed to retain a job. Our training on emotional intelligence is designed to enlighten you on the effects of your emotions and how it can affect your daily performance.
COURSE OUTLINE
- The competencies of emotional intelligence
- Your emotions vs your productivity
- Emotional awareness in communication
- Workplace emotional health check-up.
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Apr 2, 2024 | Articles
Emotions are part of human nature, and they serve a purpose. Managing your emotions effectively means you have the ability to study, understand and control your emotions. Do you know your emotions can affect your performance at school/work, your physical health, your relationships, your mental health and even your social intelligence?
We are social beings that make connections with others using our emotions. Positive mood has been linked with increased productivity, while a negative mood can lead to illnesses, errors and accidents.
Simple and effective ways to manage your emotions
- Exercise regularly
- Distract yourself from negative thoughts
- Practice deep breathing
- Focus on what you can control
- Accept and manage situations you cannot change
- Spend more time with those whose company you enjoy
- Be grateful for the positive things in your life.
“Emotions can be the enemy. If you give into your emotion, you lose yourself. You must be at one with your emotions, because the body always follows the mind.” BRUCE LEE
Source: Leigh Epsy. ‘’How to Handle Negative Emotions at Work so you’re Always Calm under Pressure.’’ March 28th, 2021.
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by Help Desk | Feb 1, 2024 | Articles
Customer engagement is the connection between a customer and a brand. Businesses build a deep connection with their audience through engagement. Irrespective of your business size and type, knowing your customers and understanding their needs is crucial to your business success. By increasing your customer’s engagements you are strengthening the customer’s relationship with your brand.
‘’Focusing on the customer makes a company more resilient.” – JEFF BEZOS
So how do you build an effective customer engagement strategy? Some of the best ways to achieve this is as listed below.
- Reward your loyal customers
- Offer personalized service
- Strengthen your customer service team
- Implement a chatbox
- Use visual engagement tools
- Offer conversational service
- Support your team
- Seek customer feedback.
Your customers are the core of your business and should always be your top priority. The better engaged your clients are to your business, the longer you’ll be able to retain them and the more loyal they will be to you.
Source: Nikoletta Bika. Content Marketer & Writer
by Help Desk | Jan 2, 2024 | Articles
“Celebrate endings—for they precede new beginnings.” – Jonathan Lockwood –
Effective planning helps you achieve your goals. As a new year approaches, a lot of people wonder why and how to plan towards it. It is never a bad idea to have a plan on what to do and achieve in the coming year as it allow you to reflect and refocus.
Tips on how to create a successful New Year plan
· Set realistic goals
· Define your priorities
· List your projects for the year
- Learn from past failures and avoid repeating them.
- Review your goals once a week to see your progress.
- Keep advancing toward your goals even if you face setbacks.
Having a New Year plan helps you reach your goals by focusing on your priorities. Get a plan for the New Year and follow through to get organised in year, 2024.
Source: Laura Shaw. How to create a successful New Year plan.
by Help Desk | Nov 30, 2023 | Articles
Self-development involves learning new things and building new skills. Improving yourself is a personal journey that is helpful and needed in every aspect of your life to bring about positive impact on yourself and relationships.
Self-development increases your self-awareness, your self-esteem, promotes your skills and fulfills your aspirations. It is a strategy to develop talents, potentials, skills and abilities.
Tips on how to develop yourself daily:
- Learn something new.
- live a life of gratitude
- Read more books
- Stop complaining.
- Limit your screen time
- Nurture your strenths
- Get a mentor
- Attend trainings
- Set achievable goals and plan ahead
- Step out of your comfort zone.
A self-development plan will help you to deal with the changes and challenges you will encounter throughout your career or personal life.
Want to be your best? Then implement the tips listed above into your life to become your best self.
“Absorb what is useful. Discard what is not. Add what is uniquely your own.”
-Bruce Lee –
Source: Shonna Waters. “How to better yourself: 15 tips to improve yourself everyday”. October 22nd, 2021.
by Help Desk | Oct 31, 2023 | Articles
Shared workspaces are rented by remote employees or those who don’t have or wish to use a central office, the idea of using a workspace gives one the choice to work when and where one desires. Workspaces are perfect for start-ups, remote workers and freelancers.
SOME BENEFITS OF SHARED WORKSPACES
- Improves employee socialization
- enables networking and collaboration
- Increases productivity and motivation
- Promotes better space utilization
- Can boost creativity among co-workers
- Could improve mental wellbeing
- Enables flexible working schedule
Co working space has numerous advantages over most traditional offices. for increased productivity and cost efficiency, start-ups, entrepreneurs and small businesses are encouraged to use shared workspaces.
Source: Travis Low. “Benefits of a co-working space. March 28th, 2023.
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS 
