by Help Desk | Apr 1, 2022 | Articles
‘’ Your unhappy customers are your greatest source of learning.”- Bill Gates –
For continuous patronage you can’t do without your existing clients. When you constantly neglect them, your business suffers. Growing your business has a lot to do with how you maintain and nurture your existing clients. Do you know your current clients can help to grow your business only if you know how to leverage on them?
‘’ Just having satisfied customers isn’t good enough anymore. If you really want a booming business you have to create raving fans.” – Ken Blanchard –
Tips on how to leverage on existing customers.
· Make them your major source of referral
· Know them personally and build a relationship with them.
· Connect with them via phone calls, social media, newsletter etc.
· Always appreciate them for every referral
· Celebrate with them on their special day e.g. birthday, anniversary etc.
· Encourage them to post about your goods and services on your social media handles.
In summary, ensure your clients feel engaged and appreciated. Having a personal relationship with them makes it easier to leverage on them for increased sells.
Have a great day. Stay safe!
Source: Mark Wayshak. ” 7 ways to leverage existing customers for more sales.” 19th September, 2016.
by Help Desk | Mar 1, 2022 | Articles
‘’ Happy employees lead to happy customers, which lead to more profits.”
-Vaughn Aust –
Every business has its competitors. The only way to stand out among your business competitors is being unique and valuable as possible.
How to make your business different from that of your competitors
- Know and identify your competitors: – knowing your competitors and what they offer helps you set your prices competitively and market strategically.
- Offer excellent customer services: The best way to win loyal clients is by offering excellent customer services.
- Have a website
- Get feedbacks: – Feedback helps you improve on your products and services.
- Market wisely:- Choose a marketing option that will reach your target audience
- Use top ranking keywords in your contents for wider visibility
- Network with other businesses.
- Know your customers: – Have a personal relationship with your clients.
Source: Lexie Lu” How to outsmart your business competitors: the ultimate guide for 2019.” 14th September, 2019.
by Help Desk | Jan 4, 2022 | Articles
The first step to growing your customer base is having a clear idea of who your potential customer’s are and where to find them.
Growing your customer base could be achieved by:-
- Leveraging on your existing clients for referrals.
- Improving the quality of your products and services.
- Advertising your products and services at events or functions that your ideal clients will likely attend.
- Creating awareness about your business on your social media handles.
- Adding call to actions on your marketing contents.
- Getting listed on popular local directories.
- Engaging in promos. You can also give out gifts/reward to your loyal clients once in a while.
All businesses thrive at growing their client’s base and retaining their loyal clients. The secret to growing customer base depends on your marketing skills and your networking ability.
Have a great day. Stay safe!
Source: Briana Morgaine ” 8 Ways to get more customers and grow your business.”
by Help Desk | Dec 1, 2021 | Articles
Empathy is the ability to sense other’s emotions. This skill is needed by customer service representatives. Empathy in customer service means being considerate to your customers; it is what separates good customer service from the best customer service!
“The customer is why we are here. If we take good care of them, they’ll give us good reason to come back.” – Jenny McKenzie –
For smooth business operations and other benefits, customer service agents are trained to show empathy towards their clients. When empathy is practised in business, the customer feels cared for and greatly appreciated.
Showing empathy doesn’t mean a customer service representative should always agree with all the client wants. Rather, it also means being able to say NO when necessary or take actions that a client may not like with much compassion as possible; such that it ends in a win-win situation.
How valuable is empathy in customer service?
Research has it that customers are willing to pay more for a pleasant experience. Your customers are open to numerous choices. To keep them loyal, you just have to provide them with exceptional customer services. Being empathetic towards clients is a very good business strategy that can increase revenue, prevent losses, enhance brand reputation etc.
Empathy in customer service makes good business sense. In fact, showing empathy to your customers is a competitive necessity that should be adopted by all organizations.
Have a great day. Stay safe!
Source: Peter Dorrington ”How does empathy influence customer service – what is working well.”
by Help Desk | Nov 1, 2021 | Articles
A healthy daily habit is any activity or behaviour that can help one’s physical, mental or emotional well-being. Adopting few healthy 
habits can greatly improve your overall health.
“Healthy habits are learned in the same way as unhealthy ones through practice”. – Wayne Dyer –
Here are some healthy habits to learn about eating better, exercising and having an overall healthy lifestyle.
- Engage often in physical activities: These activities benefit both the body and mind. It helps to keep our weight in control, fights chronic disease and reduces stress. Examples are; brisk walking, using the stairs instead of elevators, hiking, taking a dance break, rock climbing etc.
- Learn to forgive. Do not hold grudges against anyone.
- Eat healthy. Have a breakfast, drink plenty of water, plan your meals, eat fruits, drink healthy smoothies etc.
- Check your health status regularly. Irrespective of how you feel go for annual medical check-up, eye check-up etc.
- Observe adequate sleep.
- Take a vacation.
- Laugh more
- Live a stress free life.
- Learn to quiet your mind. Avoid worries and stay in the present.
- Be grateful. Focus on the positives in your life and ignore the negatives.
“A fit, healthy body- that is the best fashion statement.” – Jess .C. Scott –
If you stay focused on living healthy, the tips listed above can help you achieve a happier and healthier life!
Source: Melinda Ratini ” 12 Habits of Super Healthy People.” 1st October, 2020.
by Help Desk | Oct 2, 2021 | Articles
Interpersonal skills are skills we use daily to communicate and interact with others. These skills are sometimes referred to as social skills, people skills or soft skills. Interpersonal skills allow us build better and longer-lasting relationships both in the family and at work. I.e. being able to communicate effectively with your spouse and team members reduces conflict.
Types of Interpersonal Skills
- Verbal communication skills
- Non-verbal communication skills
- listening skills
- Negotiation skills
- Problem solving skills
- Decision making
- Assertiveness
Importance
- It makes one likeable
- It makes one a desirable job candidate as employees desire these skills.
- It enables one interact effectively with people.
- It is essential for networking.
“Communication, the human connection; is the key to personal and career success.” – Paul .J. Meyer –
Some of the skills listed above are natural gifts to some people. However, for those without the natural gifts to interact effectively, interpersonal skills can be learnt and improved on!
“Interpersonal skills are your window to success. The way people perceive you depends on how you communicate with them. Working on this skill is the key to changing your life.” – Rocky Saggoo –
Source: Mind Tools Source: Dr Pramila Srivastavo” Self-confidence is the key to success.”1st October, 2018
