WORKPLACE ETHICS AND VALUES
This training will positively impact an organization’s public image by promoting professional and ethical behaviour in an organisation. It will also help individuals recognise and promote ethical decisions in the workplace.
COURSE OUTLINE
* Introduction to ethical behaviour in the workplace.
* Relationship between personal values and organisational culture.
CUSTOMER SERVICE ESSENTIALS
Your business can never go far with poor customer service. Every business no matter how small needs to offer excellent customer service to stand out amongst its competitors. Need to improve on your customer retention strategy and create excellent service processes to promote increased productivity? This training will be of great help.
COURSE OUTLINE
- Introduction to customer service
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives
UNDERSTANDING PUBLIC AFFAIRS MANAGEMENT
This training focuses on how organizations can relate with government agencies, the public, and their stakeholders to shape its policies and protect its reputation. Who should attend? It is ideal for professionals or executives who relate with government agencies and stakeholders.
COURSE OUTLINE
- Introduction to public affairs
- Planning and Lobbying Techniques
- Social media in public affairs
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.