by Help Desk | Jan 2, 2024 | Events
FUNDAMENTALS OF HUMAN RESOURCES
Our two (2) days training on fundamentals of human resources is for HR professionals, managers and for anyone holding leadership position. Participants will become familiar with the processes of recruitment and selection, compensation and benefits, training; and will expand their knowledge of Manpower Planning, job Analysis etc.
COURSE OUTLINE:
- Recruitment and selection processes
- Performance management and appraisals
- Training and development
- Job analysis
- Rewarding Performance
CONFLICT RESOLUTION AND MANAGEMENT
Conflict affects individuals, families and organizations; it is an inevitable part of human existence. This training is designed for employees, employers and entrepreneurs. It will provide attendees with the right information and skills needed to promote peace and sustain relationships thereby promoting conflict resolution.
COURSE OUTLINE:
- Conflict resolution principles
- The effects of misunderstandings on productivity
- Strategies to resolve conflict
BUSINESS ETIQUETTE ESSENTIALS
Business etiquette is a set of rules that guide how people should behave in the workplace. Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme organised for employers and employees to equip them on professional ethics, on how to manage offices effectively and achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
- Telephone Etiquette
- Business E-mail Etiquette
- Understanding the importance of Effective Communication
- Work Ethics and Etiquette
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Nov 30, 2023 | Events
LEADERSHIP SKILLS AND CHANGE MANAGEMENT
Our one (1) day training on leadership and change management is designed to help leaders and managers effectively manage and motivate people through the change process.
COURSE OUTLINE
- Managing high performing teams
- Approaches to change management
- Organisational change
- Leadership culture during change management
EFFECTIVE COMMUNICATION SKILLS
Possessing good communication skills doesn’t only help you get hired; it can as well keep you successful in your chosen career. Our training on effective communication in the workplace is designed to educate participants on ways to effectively convey and receive messages from clients; employers and colleagues via email, phone etc.
COURSE OUTLINE
- Introduction to effective communication
- The communication process
- Verbal and non-verbal communication
- The role of listening in communication
- Strategic problem solving skills
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Oct 31, 2023 | Events
SUCCESSION PLANNING
No organization can achieve its strategic business goals without the needed human capacity and skills. This training will enable participants identify, assess and develop employee skills needed to occupy key lead positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
- Talent retention strategies in succession planning process
- Criteria for selecting high potential candidates
DIGITAL MARKETING
Digital marketing involves using social media platforms to connect with consumers for effective marketing of products and services. Our training on digital marketing will enable participants harness the use of their social media platforms to grow their businesses and create more awareness for their brands.
COURSE OUTLINE
- Introduction to digital marketing
- Social media marketing
- Branding
- Content creation
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Oct 3, 2023 | Events
EMOTIONAL INTELLIGENCE
Those with sound emotional intelligence tend to thrive well in the workplace. For better understanding of how to manage your emotions and that of others, register for our upcoming training on EMOTIONAL INTELLIGENCE. Participants will be taught the effect of emotions on productivity and ways to manage their emotions effectively.
COURSE OUTLINE
- Your emotions vs your productivity
- Managing your own emotions to positive outcomes
- Tools to regulate your emotions
- The competencies of emotional intelligence
CUSTOMER RELATIONSHIP MANAGEMENT
Your business will never go far with poor customer service. Our training on customer relationship management is designed for organizations/individuals who desire to offer excellent customer services at all times with the sole purpose of delivering on their organizational goals.
COURSE OUTLINE
- Introduction to customer service
- Enhancing customer experience
- Identifying and addressing customer needs
- How to effectively communicate with customers and win their loyalty.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Aug 31, 2023 | Events
LEADERSHIP SKILLS AND CHANGE MANAGEMENT
Change management is of great importance in every business. This training will help participants develop their leadership potential and enable team leaders achieve efficiency and effectiveness in their respective roles.
COURSE OUTLINE
- Managing High Performing Teams
- Approaches to change management
- Organisational alignment through change
- Leadership culture during change management
- Developing Managerial Skills
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Aug 1, 2023 | Events
EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Knowing your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
People management is the task of organizing employees and teams to optimize performance. This training will promote workplace communication and teamwork. Participants will learn ways to function effectively in their various organizations, ensuring a healthy workforce and increased performance.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
FUNDAMENTALS OF HUMAN RESOURCES
