by Help Desk | Oct 3, 2023 | Events
EMOTIONAL INTELLIGENCE
Those with sound emotional intelligence tend to thrive well in the workplace. For better understanding of how to manage your emotions and that of others, register for our upcoming training on EMOTIONAL INTELLIGENCE. Participants will be taught the effect of emotions on productivity and ways to manage their emotions effectively.
COURSE OUTLINE
- Your emotions vs your productivity
- Managing your own emotions to positive outcomes
- Tools to regulate your emotions
- The competencies of emotional intelligence
CUSTOMER RELATIONSHIP MANAGEMENT
Your business will never go far with poor customer service. Our training on customer relationship management is designed for organizations/individuals who desire to offer excellent customer services at all times with the sole purpose of delivering on their organizational goals.
COURSE OUTLINE
- Introduction to customer service
- Enhancing customer experience
- Identifying and addressing customer needs
- How to effectively communicate with customers and win their loyalty.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Aug 31, 2023 | Events
LEADERSHIP SKILLS AND CHANGE MANAGEMENT
Change management is of great importance in every business. This training will help participants develop their leadership potential and enable team leaders achieve efficiency and effectiveness in their respective roles.
COURSE OUTLINE
- Managing High Performing Teams
- Approaches to change management
- Organisational alignment through change
- Leadership culture during change management
- Developing Managerial Skills
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Aug 1, 2023 | Events
EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Knowing your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
People management is the task of organizing employees and teams to optimize performance. This training will promote workplace communication and teamwork. Participants will learn ways to function effectively in their various organizations, ensuring a healthy workforce and increased performance.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jul 1, 2023 | Events
EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help you build strong relationship with colleagues, friends, family members etc. This training is designed to give participants more insights on how to study, understand and control their emotions as well as that of others.
COURSE OUTLINE
- Your emotions vs your productivity
- Emotional awareness in communication
- How to improve emotional intelligence in the workplace.
- The competencies of emotional intelligence
EFFECTIVE COMMUNICATION IN THE WORKPLACE
Excellent communication skill is fundamental to any business success. To succeed in business you have to communicate effectively. This training is designed to educate participants on ways to communicate professionally in written and spoken form.
COURSE OUTLINE
- The communication process
- Verbal and non-verbal communication
- Active listening skills
- Barriers to communication
- Disagreements and conflict resolution
- How to effectively communicate with customers and win their loyalty.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jun 1, 2023 | Events
by Help Desk | Jun 1, 2023 | Events
SUCCESSION PLANNING
This training will enable individuals identify and strategically select the best candidates to occupy key positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Change management concept In succession planning
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
RETIREMENT PLANNING
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit eeffectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
EMOTIONAL INTELLIGENCE
