by Help Desk | Feb 3, 2020 | Events
CUSTOMER RELATIONSHIP MANAGEMENT
Your business can never go far with poor customer service. Every business no matter how small needs to offer excellent customer service, as you will always get repeated purchase and referrals through a satisfied client. To improve on your customer retention strategy and create excellent service processes to promote increased productivity; attend our upcoming training on customer relationship management.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Dec 30, 2019 | Events, Upcoming Events
RETIREMENT PLANNING
Our upcoming training is on retirement planning. A new year just started, the earlier one starts preparing towards being fulfilled in retirement, the better! This retirement planning training is designed to help participants overcome the pitfalls of retirement by adjusting to challenges experienced in retirement. To book a seat for the training, please call: 08034432020/012934581 and visit our website: www.peoplesfirstconsult.com
COURSE OUTLINE
- The “SMILE”model approach to retirement
- Personal income management
- Benefits of planning and preparing for retirement
- Perspectives on retirement
- Mental creativity
- The concept of life after paid employment
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Dec 2, 2019 | Events
EFFECTIVE COMMUNICATION IN THE WORKPLACE
Excellent communication skill is fundamental to any business success. Communication is not just about speaking or writing. To succeed in business you have to communicate effectively. Our training on effective communication in the workplace is designed to educate participants on ways to communicate professionally in written and spoken form.
COURSE OUTLINE
- Strategic problem-solving skills
- Verbal and non-verbal communication
- Active listening skills
- Effective communication skills
- Disagreements and conflict resolution
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
by Help Desk | Nov 1, 2019 | Events
SUCCESSION PLANNING
It is well known that an organization can never achieve its strategic business goals without the needed human capacity and skills. Our November training on succession planning will enable participants identify and strategically select qualified candidates to occupy key positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Change management concept In succession planning
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 01293458
by Help Desk | Oct 2, 2019 | Events
- MANAGING HEALTH AND SAFETY IN THE WORKPLACE
Our training on managing health and safety is designed to educate participants on how to minimize or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE
- Control of substances hazardous to health
- Personal protective equipment
- Fire hazards and how to combat it
- Personal health and safety
- Workplace accidents and its economic implication
- CUSTOMER RELATIONSHIP MANAGEMENT
Customer service is a term we are all familiar with. We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our October training on customer relationship management will help participants understand what customer service is all about and how to make is better. It is designed for those passionate about delivering excellent customer service.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Telephone customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Aug 16, 2019 | Events
EMOTIONAL INTELLIGENCE
Our September training is on EMOTIONAL INTELLIGENCE. Participants will be enlightened on the effect of their emotions on their productivity and taught ways to understand and manage their emotions effectively.
COURSE OUTLINE
- The five competencies of emotional intelligence
- Tools to regulate your emotions
- Your emotions vs your productivity
- Emotional awareness in communication
- Workplace emotional health check-up
Date: – 19th September, 2019
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
CUSTOMER RELATIONSHIP MANAGEMENT
