by Help Desk | Nov 1, 2019 | Events
SUCCESSION PLANNING
It is well known that an organization can never achieve its strategic business goals without the needed human capacity and skills. Our November training on succession planning will enable participants identify and strategically select qualified candidates to occupy key positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Change management concept In succession planning
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 01293458
by Help Desk | Oct 2, 2019 | Events
- MANAGING HEALTH AND SAFETY IN THE WORKPLACE
Our training on managing health and safety is designed to educate participants on how to minimize or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE
- Control of substances hazardous to health
- Personal protective equipment
- Fire hazards and how to combat it
- Personal health and safety
- Workplace accidents and its economic implication
- CUSTOMER RELATIONSHIP MANAGEMENT
Customer service is a term we are all familiar with. We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our October training on customer relationship management will help participants understand what customer service is all about and how to make is better. It is designed for those passionate about delivering excellent customer service.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Telephone customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Aug 16, 2019 | Events
EMOTIONAL INTELLIGENCE
Our September training is on EMOTIONAL INTELLIGENCE. Participants will be enlightened on the effect of their emotions on their productivity and taught ways to understand and manage their emotions effectively.
COURSE OUTLINE
- The five competencies of emotional intelligence
- Tools to regulate your emotions
- Your emotions vs your productivity
- Emotional awareness in communication
- Workplace emotional health check-up
Date: – 19th September, 2019
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | Jun 3, 2019 | Events
SUCCESSION PLANNING
This training programme will enable participants identify, assess and develop employee skills and abilities to meet the current and future staffing needs of organizations.
COURSE OUTLINE
- Business succession planning
- Succession planning:- tools for building lasting businesses
- Managing succession in the workplace
- Change management concept In succession planning
EMOTIONAL INTELLIGENCE
Our training on emotional intelligence will help individuals; learn ways to improve on their interpersonal and intrapersonal skills. It will also give useful insights to participants, on how to understand better the language of emotions and its effect on our daily performance.
COURSE OUTLINE
- The competencies of emotional intelligence
- How emotions work
- Your emotions vs your productivity
- Emotional awareness in communication
- Workplace emotional health check-up
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by Help Desk | May 30, 2019 | Events
CUSTOMER RELATIONSHIP MANAGEMENT
Our training on customer relationship management is designed to educate participants on ways to manage customer requirement and demands professionally. Customer service executives who participate, will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Telephone customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
PREPARING TO MANAGE A NEW BEGINNING
This training programme is organised to help participants learn strategies that will enable them transit through paid-employment into retirement successfully.
COURSE OUTLINE
- Pension fund management
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
Account Details
Peoples First Consult (GTB) 0161049444
Send payment confirmation to contact@peoplesfirstconsult.com
For enquires call:
08034432020 / 012934581
by PFC | Jun 19, 2018 | Events
Date: 30th November 2017
Topics:
- Concept of Life After Paid Employment
- Mental Creativity: Tool for Re-establishing a Desired Future
- Retirement: A Necessary End
- Manageable Small Scale Businesses for Retirees
The training focused on creating awareness in employees on the need to start planning early for their retirement. The need for organisation to incorporate retirement planning into their staff induction programme was equally emphasised. It was buttressed that the mind plays a key role in planning for retirement. You must be able to conceptualise and have vivid image of the kind of future you seek.
Equally stressed was the need for participants to take execution seriously. It is not enough to develop beautiful strategic retirement plans, one should equally take the necessary steps to break down these plans into activities that can be carried out on a daily basis without losing focus of the main objective: that is, to stay resourceful and continuously thrive even in retirement.
