by Help Desk | Jan 31, 2023 | Events, Upcoming Events
EFFECTIVE COMMUNICATION SKILLS
Excellent communication skill is fundamental to any business success. To succeed in business you have to communicate effectively. This training is designed to educate participants on ways to communicate professionally in written and spoken form.
COURSE OUTLINE
- Verbal and non-verbal communication
- Active listening skills
- Barriers to communication
- Disagreements and conflict resolution
- How to effectively communicate with customers and win their loyalty.
SUCCESSION PLANNING
This training will enable individuals identify and strategically select the best candidates to occupy key positions in an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Change management concept In succession planning
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 4, 2023 | Events
EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Know your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 26, 2022 | Events
Our February training on CUSTOMER SERVICE ESSENTIALS is designed for customer service agents, front desk officers, and client service executives. Interested persons should call 08034432020, 012934581, for registration.
by Help Desk | Jan 10, 2022 | Events
Are you unable to effectively manage your time? Do you always run behind schedule? Enrol for our training on EFFECTIVE TIME MANAGEMENT. This training is designed to help participants plan and prioritise their work more effectively through effective time planning. To register please call: 08034432020 / 012934581.
by Help Desk | Jan 7, 2022 | Events
Our training on EFFECTIVE TIME MANAGEMENT will hold this January. Participants will learn and incorporate time management strategies that will help them manage their time effectively, thereby increasing workplace productivity. Interested persons should call; 08034432020 / 012934581. Date and venue of training will be communicated to registered persons.
by Help Desk | Jul 1, 2020 | Events
Our July training is on CUSTOMER SERVICE. Offering excellent customer service is key to your business success. With so many competitors out there, your business has to provide exceptional customer services to stand out.
Join our online training on the THE IMPACT OF EXCELLENT CUSTOMER SERVICE ON YOUR BUSINESS. For details on how to register , please call: 08034432020, 012934581 or send a mail to contact@peoplesfirstconsult.com.
STAY SAFE!
EFFECTIVE COMMUNICATION SKILLS