by Help Desk | Apr 26, 2023 | Events
Due to inadequate planning and preparation a lot of retirees experience setback and financial struggle after retirement. Our upcoming training on Retirement Planning will help participants overcome the pitfalls of retirement; attendees will learn ways to manage personal income and how to effectively plan ahead towards life after paid employment.
COURSE OUTLINE
- The “SMILE”model approach to retirement
- Personal income management
- Preparing for a new beginning
- The concept of life after paid employment
- Financial planning and management
CUSTOMER CARE ESSENTIALS
Your business can never go far with poor customer service. Every business no matter how small needs to offer excellent customer service. To improve on your customer retention strategy and promote increased productivity; attend our upcoming training on customer care essentials.
COURSE OUTLINE
- Introduction to customer service
- Customer analysis-: Knowing your customer(KYC)
- Dealing effectively with customers mood swing
- Understanding and managing the uniqueness of customers.
- Customer experience: exceeding customer’s expectations.
- Effective communication skills for customer service executives.
EMOTIONAL INTELLIGENCE
Emotional intelligence helps us harness our emotions to promote good decision making; enhance teamwork and overall performance. This training is designed to give participants more insights on how to study, understand and control their emotions as well as that of others.
COURSE OUTLINE
- Your emotions vs your productivity
- Emotional awareness in communication
- How to improve emotional intelligence in the workplace.
- The competencies of emotional intelligence
For enquiries
Call: 08034432020 / 012934581 and send an email to pfconsultlimited@gmail.com
by Help Desk | Mar 1, 2023 | Events
STRATEGIES FOR EFFECTIVE TIME MANAGEMENT
Benefits of time management affect both the business and the employees. Employees with well managed working hours tend to be happier and more productive resulting into high turnover for the organization.
Attend our training on strategies for effective management and learn insights on ways to manage your time more effectively.
COURSE OUTLINE
- Fundamentals of Time Management
- Aspects of Time Management
- Productive Work
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
This training will enable individuals function effectively in their roles in an organization, ensuring a healthy workforce.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 31, 2023 | Events, Upcoming Events
EFFECTIVE COMMUNICATION SKILLS
Excellent communication skill is fundamental to any business success. To succeed in business you have to communicate effectively. This training is designed to educate participants on ways to communicate professionally in written and spoken form.
COURSE OUTLINE
- Verbal and non-verbal communication
- Active listening skills
- Barriers to communication
- Disagreements and conflict resolution
- How to effectively communicate with customers and win their loyalty.
SUCCESSION PLANNING
This training will enable individuals identify and strategically select the best candidates to occupy key positions in an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Change management concept In succession planning
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 4, 2023 | Events
EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Know your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 26, 2022 | Events
Our February training on CUSTOMER SERVICE ESSENTIALS is designed for customer service agents, front desk officers, and client service executives. Interested persons should call 08034432020, 012934581, for registration.
by Help Desk | Jan 10, 2022 | Events
Are you unable to effectively manage your time? Do you always run behind schedule? Enrol for our training on EFFECTIVE TIME MANAGEMENT. This training is designed to help participants plan and prioritise their work more effectively through effective time planning. To register please call: 08034432020 / 012934581.
Due to inadequate planning and preparation a lot of retirees experience setback and financial struggle after retirement. Our upcoming training on Retirement Planning will help participants overcome the pitfalls of retirement; attendees will learn ways to manage personal income and how to effectively plan ahead towards life after paid employment.
