by Help Desk | Mar 1, 2023 | Events
STRATEGIES FOR EFFECTIVE TIME MANAGEMENT
Benefits of time management affect both the business and the employees. Employees with well managed working hours tend to be happier and more productive resulting into high turnover for the organization.
Attend our training on strategies for effective management and learn insights on ways to manage your time more effectively.
COURSE OUTLINE
- Fundamentals of Time Management
- Aspects of Time Management
- Productive Work
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
This training will enable individuals function effectively in their roles in an organization, ensuring a healthy workforce.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 31, 2023 | Events, Upcoming Events
EFFECTIVE COMMUNICATION SKILLS
Excellent communication skill is fundamental to any business success. To succeed in business you have to communicate effectively. This training is designed to educate participants on ways to communicate professionally in written and spoken form.
COURSE OUTLINE
- Verbal and non-verbal communication
- Active listening skills
- Barriers to communication
- Disagreements and conflict resolution
- How to effectively communicate with customers and win their loyalty.
SUCCESSION PLANNING
This training will enable individuals identify and strategically select the best candidates to occupy key positions in an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Change management concept In succession planning
- Developing and nurturing new and existing talent
- Succession planning:- tools for building lasting businesses
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 31, 2023 | Articles
Social skills enable us communicate with one another both verbally or non- verbally. People with good social skills are great communicators; they are proficient at maintaining relationships and building networks. Examples of social skills are: – Effective communication, Active listening, Empathy, Conflict resolution etc.
Understand the person you are talking to. As faces differ, so does manner of approach and way of interaction.
You need to know how to interact with the people you come across based on their personality, temperament and cultural orientation.
‘’ I believe you learn social skills by mixing with people.’’ – Joe Morgan-
One of the best ways to improve social skills is by communicating effectively. I.e. learn to listen and ask good questions, be clear and accurate in providing information.
Have good rapport with people and be the person who resolves conflicts not one who encourages it. The better your social skills the more excellent you will be at building and maintaining relationships.
Source: Steve Chambers: – Amy Morin “12 Ways to improve social skills and make you sociable anytime.”
by Help Desk | Jan 4, 2023 | Events
EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Know your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 3, 2023 | Articles
‘’ Nurturing yourself is not selfish- it is essential to your survival and your well-being.’’ – Renee Peterson –
Healthy 
living should be part of our lifestyle. It is a way of living that keeps us away from constant diseases and illnesses as well as early death. Below are some healthy living tips:-
- Cut down on processed foods
- Reduce stress
- Observe regular medical check ups
- Avoid substance abuse
- Drink lots of water
- Consume less sugar and salt
- Exercise often
- Get more sleep
- Eat more fruits and vegetables…….
‘’ Take good care of your body it’s the only place you have to live.’’ – Jim Rohn
Maintaining a healthy lifestyle keeps away illnesses and diseases. It is essential for our overall well-being.
