by Help Desk | Jan 4, 2023 | Events
EXCELLENT SERVICE DELIVERY (Customer care centred)
Our training on excellent service delivery will be helpful to individuals/organizations, passionate about exceeding their clients’ expectation. Customer service executives who participate will understand better the essence of delivering excellent customer service.
COURSE OUTLINE
- Customer analysis-: Know your customer(KYC)
- Customer retention strategies
- Understanding the uniqueness of customers
- How to exceed customer’s expectation
- Effective communication skills for customer service executives
AVOIDING THE PITFALLS OF RETIREMENT
At some point in life, whether you are an entrepreneur or an employee, you will definitely retire from active work/service. The question is, how prepared are you for life after retirement? This training programme is organised to help participants learn strategies that will enable them transit effectively.
COURSE OUTLINE
- Personal income management
- Concept of life after paid employment
- The ’’SMILE’’ model approach to retirement
- Benefits of planning and preparing for retirement
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 3, 2023 | Articles
‘’ Nurturing yourself is not selfish- it is essential to your survival and your well-being.’’ – Renee Peterson –
Healthy 
living should be part of our lifestyle. It is a way of living that keeps us away from constant diseases and illnesses as well as early death. Below are some healthy living tips:-
- Cut down on processed foods
- Reduce stress
- Observe regular medical check ups
- Avoid substance abuse
- Drink lots of water
- Consume less sugar and salt
- Exercise often
- Get more sleep
- Eat more fruits and vegetables…….
‘’ Take good care of your body it’s the only place you have to live.’’ – Jim Rohn
Maintaining a healthy lifestyle keeps away illnesses and diseases. It is essential for our overall well-being.
by Help Desk | Dec 1, 2022 | Articles
Constant work without finding time to unwind and rest can be very harmful to one’s personal life. There is a saying that “All work and no play makes Jack a dull boy.” Aside resting well; recreational activities can help you build confidence. At your leisure time, you can relieve yourself of stress by indulging in some of the listed activities below.
- cycling
- hiking
- early morning working
- watching movies
- swimming
- camping
- listening to good music
- hanging out with friends
- visiting amusement parks
- taking a look at nature
‘’Even though you’re growing up you should never stop having fun.”- Nina Dobrev –
Life is all about balance. in all you do, find ways to relax and enjoy yourself without breaking the bank.
by Help Desk | Nov 1, 2022 | Articles
‘’ Time management is essentially a set of competencies.” – Stephen Covey –
Effective time management plan enables you to get the most important things done as soon as possible. As an entrepreneur you are ultimately responsible for every aspect of your business. To keep your business running smoothly, you need to allocate the right amount of time to the right task.
What do you have to do to maintain your time effectively? These listed tips below could be of help.
- Create a daily schedule
- Have a plan
- Stay organised
- Do the simplest tasks first
- Eliminate distractions
- Do the most important tasks in the morning
- Give yourself a break
- Declutter your brain
’’It is not enough to be busy… the question is: what are we busy about?” –Henry David –
Time management is how you organise and plan your time between different activities. Effective time management is important for everyone but very crucial for entrepreneurs.
Source: Steve Chambers: – Michael Keenan “The effective management tips for managing your workload. June 8th, 2022.
by Help Desk | Oct 3, 2022 | Articles
‘’ The customers perception is your reality.” – James. Renney –
There is a huge difference between offering services and providing excellent services to clients and that difference is called exceeding customers expectations. To satisfy and meet your client needs you need to know your customers, understand their need sand find means to meet those needs.
Benefits of offering excellent service
It makes you earn loyal clients
It increases your customer data base
It makes you stand out among your competitors
It increases productivity
It promotes your business by improving its public image
Your business can never thrive without your customers. It is your sole duty to leave them always satisfied and happy; and this can only be achieved when you regularly exceed their expectations.
