by Help Desk | Jul 8, 2024 | Events
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
Every one brings unique traits to a team. Workplace leaders such as team leads, managers and supervisors use people management to oversee workflow and boost employee performance every day. This training will enable attendees function effectively in their roles in an organization thereby optimizing workplace productivity and promoting professional growth.
COURSE OUTLINE
- Essentials of people management
- Behavioural understanding of an individual
- Conflict management
- Recruitment strategies
SUCCESSION PLANNING
Succession planning is a strategic framework used to identify and develop new leaders who can replace existing executives/other key employees when they transit to another role, are fired, leave the company, retire or die. This training programme will enable participants identify, assess and develop employee skills needed to meet the current and future staffing needs of an organization.
COURSE OUTLINE
- Basics of succession planning
- Succession planning:- tools for building lasting businesses
- Managing succession in the workplace
- Obstacles to effective succession planning
EXCELLENT SERVICE DELIVERY
You can’t expect to maintain brand loyalty if you don’t pay attention to what your customers say about your products or services. For your brand to stay afloat, you must prioritise customer satisfaction and ensure your products/services present a solution to people’s issue. Are you a customer service agent, front desk officer or a client service officer, with great passion for your career? Our training on EXCELLENT SERVICE DELIVERY will be of great benefit to you.
COURSE OUTLINE
- Introduction to customer service
- Understanding and managing the uniqueness of customers.
- Customer retention strategies
- Effects of poor customer service on a business.
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attend
by Help Desk | Jun 1, 2024 | Events
PROMOTING LEARNING CULTURE
Why create a high-impact learning culture? Embracing a culture of learning in your organization can lead to higher productivity, better engagement and increased happiness across the workforce. Employees with current knowledge and skills have a direct impact on their company’s performance and ability to adapt in the competitive market. This one (1) day training is recommended for anyone who desires self-development and personal growth.
COURSE OUTLINE
- Strategies for Building a Learning Organization
- Learning for Growth: Benefits of a Learning Organization
SOCIAL MEDIA MARKETING ESSENTIALS
What connections have your brand established with your customers through your social networks? Our training on social media marketing essentials will educate participants on ways to use their social media platforms to grow their businesses and create more awareness for their brands.
COURSE OUTLINE
- Introduction to social media marketing
- Expanding Your Digital Presence
- How to leverage the power of social media to transform your business.
MANAGING HEALTH AND SAFETY IN THE WORKPLACE
Our one-day (1) managing health and safety programme is aimed at educating participants on how to minimise or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE
- Health and Safety insurance policy
- Preparing for emergency in the workplace
- The role of health and safety personnel
- Workplace accidents and its economic implication
- For enquires call: 08034432020 / 02012934581 N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | May 2, 2024 | Events
SUCCESSION PLANNING
It is well known that an organization can never achieve its strategic business goals without the needed human capacity and skills. Our two(2) days training on succession planning will enable participants identify and strategically select qualified candidates to occupy key positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Developing and nurturing new and existing talent
- Succession planning: tools for building lasting businesses
STRATEGIES FOR EFFECTIVE TIME MANAGEMENT
Employees with well managed working hours tend to be happier and more productive resulting into high turnover for an organization.
Attend our training on strategies for effective management and learn insights on ways to manage your time more effectively.
COURSE OUTLINE
- Foundational Principles of Time Management.
- Stumbling blocks to time-management.
- Prioritising work goals
- Overcoming procrastination
OFFICE MANAGEMENT AND ADMINISTRATION
Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme organised for employers and employees to equip them on professional ethics, on how to manage offices effectively and achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
- Developing an Effective Office Management System
- Event and Travel Management
- Telephone Etiquette
- Office Technology: Information and Data Management
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Feb 1, 2024 | Events
RETIREMENT PLANNING
It is heart breaking when employees/workers behave in a manner that indicates they will forever be in active service and fail to plan for their retirement. This intensive training is designed to educate participants with adequate information on how to plan ahead for life after paid employment.
COURSE OUTLINE:
- Perspective to retirement
- Concept of life after paid employment
- Pension fund management.
- Personal financial planning.
- Manageable small scale businesses for retirees
EFFECTIVE COMMUNICATION IN THE WORKPLACE
Communication is central to human existence. A good chunk of conflicts emanating in organizations are a result of failure in communication and mode of communication. This programme is designed to promote effective communication in the workplace, resolve communication problems in the workplace, unite workers and increase employee loyalty.
COURSE OUTLINE:
- Giving Constructive Feedback
- The communication Process
- Strategic problem-solving skills
- Impact of communication on organisations’ productivity.
MANAGING HEALTH AND SAFETY IN THE WORKPLACE
Our one-day (1) managing health and safety programme is aimed at educating participants on how to minimise or completely eradicate unsafe and unhealthy behaviour and other hazards that may occur in the workplace.
COURSE OUTLINE:
- Health and Safety insurance policy
- Preparing for emergency in the workplace
- Fire hazard and how to combat it
- Workplace accidents and its economic implication.
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Jan 2, 2024 | Events
FUNDAMENTALS OF HUMAN RESOURCES
Our two (2) days training on fundamentals of human resources is for HR professionals, managers and for anyone holding leadership position. Participants will become familiar with the processes of recruitment and selection, compensation and benefits, training; and will expand their knowledge of Manpower Planning, job Analysis etc.
COURSE OUTLINE:
- Recruitment and selection processes
- Performance management and appraisals
- Training and development
- Job analysis
- Rewarding Performance
CONFLICT RESOLUTION AND MANAGEMENT
Conflict affects individuals, families and organizations; it is an inevitable part of human existence. This training is designed for employees, employers and entrepreneurs. It will provide attendees with the right information and skills needed to promote peace and sustain relationships thereby promoting conflict resolution.
COURSE OUTLINE:
- Conflict resolution principles
- The effects of misunderstandings on productivity
- Strategies to resolve conflict
BUSINESS ETIQUETTE ESSENTIALS
Business etiquette is a set of rules that guide how people should behave in the workplace. Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme organised for employers and employees to equip them on professional ethics, on how to manage offices effectively and achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
- Telephone Etiquette
- Business E-mail Etiquette
- Understanding the importance of Effective Communication
- Work Ethics and Etiquette
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Nov 30, 2023 | Events
LEADERSHIP SKILLS AND CHANGE MANAGEMENT
Our one (1) day training on leadership and change management is designed to help leaders and managers effectively manage and motivate people through the change process.
COURSE OUTLINE
- Managing high performing teams
- Approaches to change management
- Organisational change
- Leadership culture during change management
EFFECTIVE COMMUNICATION SKILLS
Possessing good communication skills doesn’t only help you get hired; it can as well keep you successful in your chosen career. Our training on effective communication in the workplace is designed to educate participants on ways to effectively convey and receive messages from clients; employers and colleagues via email, phone etc.
COURSE OUTLINE
- Introduction to effective communication
- The communication process
- Verbal and non-verbal communication
- The role of listening in communication
- Strategic problem solving skills
For enquires call: 08034432020 / 012934581
N/B. Date and account details to be sent upon confirmation of attendance.
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS 
