by Help Desk | May 2, 2024 | Events
SUCCESSION PLANNING
It is well known that an organization can never achieve its strategic business goals without the needed human capacity and skills. Our two(2) days training on succession planning will enable participants identify and strategically select qualified candidates to occupy key positions within an organization.
COURSE OUTLINE
- Managing succession in the workplace
- Developing and nurturing new and existing talent
- Succession planning: tools for building lasting businesses
STRATEGIES FOR EFFECTIVE TIME MANAGEMENT
Employees with well managed working hours tend to be happier and more productive resulting into high turnover for an organization.
Attend our training on strategies for effective management and learn insights on ways to manage your time more effectively.
COURSE OUTLINE
- Foundational Principles of Time Management.
- Stumbling blocks to time-management.
- Prioritising work goals
- Overcoming procrastination
OFFICE MANAGEMENT AND ADMINISTRATION
Managing a business requires a lot of knowledge and experience. This is a one (1) day training programme organised for employers and employees to equip them on professional ethics, on how to manage offices effectively and achieve a feeling of strong alignment between their values and that of the business.
COURSE OUTLINE
- Developing an Effective Office Management System
- Event and Travel Management
- Telephone Etiquette
- Office Technology: Information and Data Management
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | May 2, 2024 | Articles
People management is a subset of human resource management. It involves recruiting, training, engaging and retaining people to optimize their talent and maximize their productivity. Workplace leaders such as team leads, managers and department heads use people management to oversee workflow and boost employee performance every day.
“Leaders must be close enough to relate to others, but far enough ahead to motivate them.” – John Maxwell –
8 ESSENTIAL PEOPLE MANAGEMENT SKILLS
- Empowering employees
- Active listening
- Conflict-resolution
- Flexibility
- Patience
- Clear communication
- Trust
- Organization
SOME EFFECTIVE TIPS ON PEOPLE MANAGEMENT
· Deliver criticism with care and empathy.
- Prioritize respect and empathy.
· Be transparent about goal-setting.
· Be open to learning from others.
Every one brings unique traits to a team. Take out time to study your team members individually; it can help you understand them better. Effective people management skills optimize workplace productivity and promote professional growth.
Source: Jennifer Herrity ’’Guide to people management: definition, tips and 8 skills.’’ Updated March 11, 2023.
by Help Desk | Apr 2, 2024 | Articles
DEVELOPING STRATEGIC PEOPLE MANAGEMENT SKILLS
This training will enable individuals function effectively in their roles in an organization, ensuring a healthy workforce.
COURSE OUTLINE
- Fundamentals of people management
- Management styles
- Team development
- Performance management
- Time management
CUSTOMER RELATIONSHIP MANAGEMENT
Customer service is a term we are all familiar with. We cannot disassociate ourselves from the impact of customer service on us and our businesses. Our training on customer relationship management will help participants understand what customer service is all about and how to make is better.
COURSE OUTLINE
- Introduction to customer service
- How to exceed customer’s expectations
- Effective communication skills for customer service executives
EMOTIONAL INTELLIGENCE
As social beings we make connections with others using our emotions. Emotional intelligence can affect our performance at work, physical health, relationships even our social intelligence. People get hired for their intellect but high level of emotional intelligence is needed to retain a job. Our training on emotional intelligence is designed to enlighten you on the effects of your emotions and how it can affect your daily performance.
COURSE OUTLINE
- The competencies of emotional intelligence
- Your emotions vs your productivity
- Emotional awareness in communication
- Workplace emotional health check-up.
For enquires call: 08034432020 / 02012934581
N/B. Date and account details to be sent upon confirmation of attendance.
by Help Desk | Apr 2, 2024 | Articles
Emotions are part of human nature, and they serve a purpose. Managing your emotions effectively means you have the ability to study, understand and control your emotions. Do you know your emotions can affect your performance at school/work, your physical health, your relationships, your mental health and even your social intelligence?
We are social beings that make connections with others using our emotions. Positive mood has been linked with increased productivity, while a negative mood can lead to illnesses, errors and accidents.
Simple and effective ways to manage your emotions
- Exercise regularly
- Distract yourself from negative thoughts
- Practice deep breathing
- Focus on what you can control
- Accept and manage situations you cannot change
- Spend more time with those whose company you enjoy
- Be grateful for the positive things in your life.
“Emotions can be the enemy. If you give into your emotion, you lose yourself. You must be at one with your emotions, because the body always follows the mind.” BRUCE LEE
Source: Leigh Epsy. ‘’How to Handle Negative Emotions at Work so you’re Always Calm under Pressure.’’ March 28th, 2021.
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by Help Desk | Feb 1, 2024 | Articles
Customer engagement is the connection between a customer and a brand. Businesses build a deep connection with their audience through engagement. Irrespective of your business size and type, knowing your customers and understanding their needs is crucial to your business success. By increasing your customer’s engagements you are strengthening the customer’s relationship with your brand.
‘’Focusing on the customer makes a company more resilient.” – JEFF BEZOS
So how do you build an effective customer engagement strategy? Some of the best ways to achieve this is as listed below.
- Reward your loyal customers
- Offer personalized service
- Strengthen your customer service team
- Implement a chatbox
- Use visual engagement tools
- Offer conversational service
- Support your team
- Seek customer feedback.
Your customers are the core of your business and should always be your top priority. The better engaged your clients are to your business, the longer you’ll be able to retain them and the more loyal they will be to you.
Source: Nikoletta Bika. Content Marketer & Writer
SUCCESSION PLANNING
