by Help Desk | Apr 1, 2022 | Articles
‘’ Your unhappy customers are your greatest source of learning.”- Bill Gates –
For continuous patronage you can’t do without your existing clients. When you constantly neglect them, your business suffers. Growing your business has a lot to do with how you maintain and nurture your existing clients. Do you know your current clients can help to grow your business only if you know how to leverage on them?
‘’ Just having satisfied customers isn’t good enough anymore. If you really want a booming business you have to create raving fans.” – Ken Blanchard –
Tips on how to leverage on existing customers.
· Make them your major source of referral
· Know them personally and build a relationship with them.
· Connect with them via phone calls, social media, newsletter etc.
· Always appreciate them for every referral
· Celebrate with them on their special day e.g. birthday, anniversary etc.
· Encourage them to post about your goods and services on your social media handles.
In summary, ensure your clients feel engaged and appreciated. Having a personal relationship with them makes it easier to leverage on them for increased sells.
Have a great day. Stay safe!
Source: Mark Wayshak. ” 7 ways to leverage existing customers for more sales.” 19th September, 2016.
by Help Desk | Mar 1, 2022 | Articles
‘’ Happy employees lead to happy customers, which lead to more profits.”
-Vaughn Aust –
Every business has its competitors. The only way to stand out among your business competitors is being unique and valuable as possible.
How to make your business different from that of your competitors
- Know and identify your competitors: – knowing your competitors and what they offer helps you set your prices competitively and market strategically.
- Offer excellent customer services: The best way to win loyal clients is by offering excellent customer services.
- Have a website
- Get feedbacks: – Feedback helps you improve on your products and services.
- Market wisely:- Choose a marketing option that will reach your target audience
- Use top ranking keywords in your contents for wider visibility
- Network with other businesses.
- Know your customers: – Have a personal relationship with your clients.
Source: Lexie Lu” How to outsmart your business competitors: the ultimate guide for 2019.” 14th September, 2019.
by Help Desk | Jan 26, 2022 | Events
Our February training on CUSTOMER SERVICE ESSENTIALS is designed for customer service agents, front desk officers, and client service executives. Interested persons should call 08034432020, 012934581, for registration.
by Help Desk | Jan 10, 2022 | Events
Are you unable to effectively manage your time? Do you always run behind schedule? Enrol for our training on EFFECTIVE TIME MANAGEMENT. This training is designed to help participants plan and prioritise their work more effectively through effective time planning. To register please call: 08034432020 / 012934581.
by Help Desk | Jan 7, 2022 | Events
Our training on EFFECTIVE TIME MANAGEMENT will hold this January. Participants will learn and incorporate time management strategies that will help them manage their time effectively, thereby increasing workplace productivity. Interested persons should call; 08034432020 / 012934581. Date and venue of training will be communicated to registered persons.
